Service Technician

Job Description

Job Description

Benefits :

401(k)

Dental insurance

Health insurance

Vision insurance

Job Title : Service Technician

Department : Service

Reports To : Service Manager

FLSA Status : Non-Exempt

Job Summary :

The Service Technician is responsible for diagnosing, repairing, and maintaining vehicles to ensure customer safety and satisfaction. This role requires technical expertise, attention to detail, and a commitment to quality workmanship. The position requires interaction with customers, technical knowledge of vehicle systems, and adherence to all safety and regulatory guidelines.

Essential Duties and Responsibilities :

Perform vehicle inspections, diagnostics, and repairs on a wide range of systems including engines, brakes, steering, suspension, electrical, and HVAC.

Accurately document findings, recommended repairs, and completed work on repair orders.

Conduct routine maintenance services such as oil changes, tire rotations, fluid exchanges, and filter replacements.

Use diagnostic tools and equipment to identify mechanical and electrical issues.

Follow manufacturer specifications and dealership standards for all repairs.

Maintain a clean, safe, and organized work environment.

Communicate effectively with service advisors regarding vehicle conditions and needed

Qualifications :

Education and Experience :

A high school diploma or general education degree (GED) is preferred.

Experience in vehicle maintenance or lubrication services is not required, but prior experience is a plus.

Technical training or completion of related coursework from a college or trade school is desirable but not mandatory.

Chrysler Mechanic preferred.

ASE Certifications : State of Michigan or ASE certified in multiple repair categories including but not limited to Electrical, engine repair and front-end suspension.

Phase / level 3 preferred, will accept level 2.

Paid training.

Aggressive bonus plans offer based on experience, phase completed and training certificates obtained.

Pay dependent on experience.

Skills :

Effective communication skills to interact with customers, co-workers, and supervisors.

Ability to perform basic mathematical calculations, such as adding, subtracting, multiplying, and dividing in units of money, weight, volume, and distance.

Strong understanding of mechanical, electrical, and computer systems in vehicles.

Ability to diagnose and solve complex mechanical and electrical issues.

Effectively communicating with customers and colleagues.

Meticulous approach to ensure all repairs are completed accurately.

Ability to lift heavy objects and work in various positions.

Collaborating effectively with other technicians and service advisors.

Valid Driver's License : Must have reliable transportation and clean driving record.

Work Environment :

The Service Technician will primarily work in a vehicle service area or shop, which may involve exposure to vehicle exhaust, chemicals, oils, lubricants, and other automotive fluids.

Employees in this position may be exposed to high levels of noise, vibrations, and moving mechanical parts.

Proper safety gear must be always worn, including gloves, safety glasses, and hearing protection where necessary.

FLSA Status Clarification :

This position is classified as Non-Exempt under the Fair Labor Standards Act and is therefore eligible for overtime pay for hours worked in excess of 40 in a workweek. The employee is entitled to meal and rest breaks in accordance with applicable state and federal labor.