Clinic Support Supervisor

Job Description

POSITION SUMMARY :

Under general supervision from the Clinic Site Manager or Dental Practice Manager, the Clinic Support Supervisor will provide assistance to the Clinic Site Manager or Dental Practice Manager in managing and / or performing day-to-day activities at assigned site and support team to include : Staffing assignments and schedules; initial staff complaints / issues; performance evaluations on subordinates; front office patient care services to ensure delivery of quality patient care. In addition to support to staff, the incumbents will serve as an initial escalation point for patient complaints directed at their downline staff. Heavy collaboration with other work units is critical to supporting our patients and staff. This position must exemplify the core values and mission of the organization, always exercising the utmost discretion, diplomacy and tact in both internal and external customer service.

ESSENTIAL JOB FUNCTIONS :

The list that follows is not intended as a comprehensive list, but rather to provide a representative summary of the major duties and responsibilities. Incumbent(s) will be required to perform a variety of duties listed, including but not limited to :

• Consults with the Clinic Site Manager / Dental Practice Manager to develop staffing plans; coordinates, directs, and provides patient care and safety orientation for new employees and ongoing training and / or education of downline staff.
• Maintains staffing schedules in staff scheduling system, ensuring effective staff utilization to meet staffing and workload requirements.
• Assist Clinic Site Manager / Dental Practice Manager in new subordinate staff interview and candidate selection.
• Monitors and approves subordinate staff planned time off requests and time card processing.
• Addresses subordinate staff conflicts and performance concerns in collaboration with the Clinic Site Manager / Dental Practice Manager.
• Assist Clinic Site Manager / Dental Practice Manager in maintenance of provider schedules in the Electronic Health Record (EHR).
• Assist Clinic Site Manager / Dental Practice Manager with quarterly chart audits and implementation and oversight of process improvement initiatives for area of responsibility.
• Assist Clinic Site Manager / Dental Practice Manager with meetings, planning and execution.
• Participates in continuing education to improve skills and abilities and stay abreast of current technologies / practices.
• Performs duties related to the Receptionist, Records and Referral Coordinator and other downline functions as part of the daily responsibilities to ensure proper coverage of duty assignment.
• Performs other duties as assigned.

All NVIH employees are expected to :

Experience and Skills

The following knowledge, skills, and abilities are required for an employee to successfully perform their duties :

Native Preference. Preference in filling vacancies will be given to qualified Native applicants in accordance with Native Preference in hiring practices. In other than the above, Northern Valley Indian Health, Inc., is an Equal Opportunity and At Will Employer.

Job Benefits

Medical, dental, and vision benefits; 401(k) retirement plan; generous PTO; 14 paid holidays