Talent.com
Customer Success Manager
Customer Success ManagerExpedock • Fresno, CA, US
Customer Success Manager

Customer Success Manager

Expedock • Fresno, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Customer Success Manager

We at Expedock are reinventing the multi-trillion-dollar industry of global shipping and supply chain by harnessing the power of artificial intelligence and data processing. We collaborate with leading logistics businesses worldwide, helping them streamline their intricate logistics processes and enhance transparency.

We are looking for a dynamic Customer Success Manager capable of driving account management, fostering customer success, and optimizing operational efficiency. This role is instrumental in cultivating client relationships, consistently achieving key performance indicators (KPIs), enhancing the annual contract value (ACV) of clients, implementing product enhancements, and overseeing operational functions.

The Customer Success Manager will be in charge of :

  • Account Management

Cultivate and sustain strong relationships with all clients.

  • Establish an infrastructure to facilitate efficient account management.
  • Supervise billing processes in collaboration with our Finance team.
  • Identify crucial data points desired by clients.
  • Showcase the cost savings or efficiency improvements attained through Expedock.
  • Ensure Customer Success

    • Conduct Quarterly Business Reviews with clients to uphold KPI achievement.

  • Analyze job data to pinpoint areas for enhancement.
  • Identify essential product data for enhanced tracking and visibility.
  • Contract Renewals and Increasing ACV

    • Identify opportunities for upselling and collaborate with Account Executives to boost ACV.

  • Lead discussions on contract renewals, ensuring client retention.
  • Implement Product Optimization

    • Liaise with the product team to relay optimization suggestions and feedback from the operations team.

    Qualifications

  • A dynamic and proactive self-starter who possesses a strategic mindset and passion for operational excellence.
  • A minimum of 1-2 years of experience in account management with a track record of building strong customer relationships and driving customer success.
  • Proven background in operations, demonstrating skills in process improvement and system optimization.
  • Exceptionally quick learner, adept at understanding and solving complex operational problems efficiently and effectively.

    • Why Expedock?

  • Enjoy a competitive compensation package aligned with your skills and experience.
  • Become part of a vibrant and dedicated team that thrives in the stimulating and fast-paced culture that San Francisco-based start-ups are renowned for.
  • Work remotely and flexibly, benefiting from the work-life balance that our global team values, while still being connected to the heart of the tech industry.
  • Learn from and be mentored by the best startup talents from around the world, as well as gain exposure to diverse perspectives and cutting-edge practices in the tech sector.
    • [job_alerts.create_a_job]

    Customer Manager • Fresno, CA, US

    [internal_linking.related_jobs]
    Customer Success Manager

    Customer Success Manager

    Cloud Software Group • Fresno, CA, US
    [job_card.full_time]
    Manager, Customer Success Management.Do you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are n...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Client Success Manager

    Client Success Manager

    Procare HR • Fresno, CA, US
    [job_card.full_time]
    Join ProCare HR as a Client Success Manager!.Note : This is a fully remote opportunity with occasional travel requirements!. At Procare HR, we're on a mission to transform workforce outcomes for care...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Data Annotation • Hanford, California
    [filters.remote]
    [job_card.full_time] +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Lead Customer Success Manager

    Lead Customer Success Manager

    Vertex • Fresno, CA, US
    [job_card.full_time]
    This position is responsible for driving product adoption, deliver high levels of business value, and cultivate deep customer relationships. This role will be responsible for all aspects of renewals...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Scale Customer Success Manager

    Scale Customer Success Manager

    COMPLY • Fresno, CA, US
    [job_card.full_time]
    Scale Customer Success Manager.COMPLY is the leading global provider of comprehensive regulatory compliance software and solutions for the financial services sector. Our OneCOMPLY platform provides ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Shop Your Way - Partner Success Manager

    Shop Your Way - Partner Success Manager

    Shop Your Way • Fresno, CA, US
    [job_card.full_time]
    Shop Your Way - Partner Success Manager.Do you consider yourself an innovator, a builder, a game-changer? Do you have what it takes to transform the payments, loyalty, and commerce space? Do you wa...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Store Manager - Spencer's

    Store Manager - Spencer's

    Spencer's • Hanford, CA, US
    [job_card.full_time]
    Benefits include : Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Monthly Sales Bonus, Yearly Shrink Bonus, Champions Club Bonus, Contest Prize Awards, 40...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Success Manager

    Customer Success Manager

    Gather AI • Fresno, CA, US
    [job_card.full_time]
    Level-up your career by having opportunities at Gather AI sent directly to your inbox.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Client Success Manager

    Client Success Manager

    Globe Life : Moore Organizations • Fresno, CA, United States
    [job_card.full_time]
    Educate union and credit union members on the value of life insurance and basic financial literacy ◾Conduct virtual client meetings using warm, pre-qualified leads (no cold calling) ◾Provide tailor...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Client Success Manager (United States)

    Client Success Manager (United States)

    DeepSeas • Fresno, CA, US
    [job_card.full_time]
    As a Customer Success Manager (CSM), you will play a pivotal role in ensuring customers achieve their desired outcomes from our products and services. You will be responsible for establishing strong...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Manager, Patient Safety

    Manager, Patient Safety

    Firefly Recruiting • Fresno, CA, US
    [job_card.full_time]
    The Manager of Patient Safety is appointed as the hospital’s Patient Safety Officer and is responsible for the overall administration, leadership and management of the Patient Safety Programs...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Success Manager - Remote

    Customer Success Manager - Remote

    Achieve Test Prep • Fresno, CA, US
    [filters.remote]
    [job_card.full_time]
    We Are Working (WAW) is a full-service staffing company specializing in helping small to midsize businesses hire offshore talent, also known as virtual assistants (VA). Much of our competition is fo...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Customer Success Manager

    Senior Customer Success Manager

    Spring Health • Fresno, CA, US
    [job_card.full_time]
    Senior Customer Success Manager.At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they nee...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Client Success Manager (100%Remote Chicago Area Preferred)

    Client Success Manager (100%Remote Chicago Area Preferred)

    WIN Home Inspection • Fresno, CA, US
    [filters.remote]
    [job_card.full_time]
    Do you take pride in creating great experiences for others?.We're hiring a Client Success Manager to help franchise owners thrive by building relationships, coordinating solutions, and collaboratin...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Customer Service (50k-90k per year)

    Remote Customer Service (50k-90k per year)

    Professional Careers • Hanford, California
    [filters.remote]
    [job_card.full_time] +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Success Manager Payroll, Benefits & HR Operations

    Customer Success Manager Payroll, Benefits & HR Operations

    Toku • Fresno, CA, US
    [job_card.full_time]
    Customer Success Manager Payroll, Benefits & HR Operations.Toku is the leading provider of compliance infrastructure for crypto companies, enabling them to pay employees in tokens and stablecoins ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Engagement Representative

    Customer Engagement Representative

    Apex Premier Management • Hanford, CA, US
    [job_card.full_time]
    As a trusted customer acquisition and sales firm for telecommunications clients nationwide, we are the missing link to help companies connect with potential buyers. Our value-added approach helps th...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    OCPA • Friant, California, us
    [filters.remote]
    [job_card.part_time] +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
    [last_updated.last_updated_30] • [promoted]