Customer Service Representative

Customer Service Representative

GAIS is seeking a Customer Service Representative (CSR) for its Customer Service Department. The qualified CSR will process inbound calls for retention, billing questions, customer service, retention, and cross selling. They will possess at least one or more of the following skills : telephone customer service / retention / sales / inbound call center experience.

Position Details : Pay : $18 / hr

Hours : M-F 8am-5pm CST

Location : Remote in the Chicago Land area

Benefits start day 1!

Major Job Responsibilities

Consistently maintain an above average on Quality Assurance monitoring scores

Consistently meet or exceed all Customer Service individual and departmental performance metric standards

Continuously improve key job competencies, product knowledge, and attend continuous training classes

Provide complete and accurate information to all member inquiries

Effectively and efficiently utilize the technical resources available

Meet departmental goals for cross sales, retention, and service

About You

Critical Core Competencies :

Strong Organizational Skills : must be able to research and navigate customer service software (CSC) to assist and address member's concerns

Strong Communication Skills : must be able to effectively communicate with members and peers to answer concerns and resolve issues in a timely manner

Attention to Detail ensures accuracy and maintains strong quality control procedures

Customer Service : must be able to provide exceptional customer service to members

Computer Proficiency : must have strong PC and typing skills

Inbound Phone Skills : have clear pronunciation and ability to follow scripting in accordance to compliance

High Level of Self motivation and ability to succeed

Time Management : excellent punctuality a must

Fully remote : has a designated distract free area to perform remotely as if you were in an office

Knowledge / Skills / Experience / Education Requirements

High school diploma or equivalent required

Minimum 1 year customer service work experience in an inbound / outbound call center environment

Retention experience desired

Proficient PC skills (Word, Excel, Internet)

Background in insurance or health discount industry preferred but not necessary

Ability to effectively represent and support a variety of consumer products utilizing superior communication skills

Ability to resolve customer problems and issues as they arise utilizing intelligent analytical process

Ability to grow within a goal oriented, heavily measured environment

Ability to consistently meet the minimum established performance standards

Spanish Bilingual a plus

Required : High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills.

Preferred : Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.

Compensation and Benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market / geography, complexity or scope, specialized skill set, lines of business / practice area, supply / demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve : Medical / dental / vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include : Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...

We Value Inclusion and Diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.