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Dispatch Manager
Dispatch ManagerComrise • Ontario, CA, US
Dispatch Manager

Dispatch Manager

Comrise • Ontario, CA, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Bilingual Mandarin Dispatch Manager / Supervisor

About the Company

Our client is a fast-growing last-mile delivery company committed to redefining speed, efficiency, and reliability in e-commerce logistics. They provide scalable delivery solutions powered by smart technology, strong operational excellence, and a customer-first approach.

Position Overview

The Network Planning Manager is responsible for the strategic design, optimization, and expansion of the last-mile delivery network. Responsibilities include planning serviceable ZIP codes, designing delivery zones, optimizing route coverage, and identifying opportunities for network scalability. The ideal candidate has strong analytical ability, a data-driven mindset, and a deep understanding of last-mile delivery operations.

Key Responsibilities

Strategic Network Expansion

  • Develop short-term and long-term strategies for network and service-coverage expansion.
  • Identify new markets and evaluate feasibility based on demand, cost, and operational constraints.
  • Analyze geographic, demographic, and shipment data to propose new ZIP codes or service zones.

Network & Route Planning

  • Design and optimize delivery zones, hubs, warehouse locations, and delivery routes to improve efficiency and reduce costs.
  • Build models to forecast capacity and resource needs across different regions.
  • Collaborate with Operations teams to ensure route designs are executable and cost-effective.

    • Performance Optimization

  • Regularly analyze key network performance metrics (route efficiency, delivery success rate, SLA adherence, etc.).
  • Identify operational gaps or inefficiencies and propose corrective actions.
  • Support continuous improvement initiatives across the network.

    • Cross-Functional Collaboration

  • Work closely with Operations, Product, Finance, and Business Development teams to support expansion and optimization decisions.
  • Provide data-backed recommendations to leadership on network strategy.
  • Support new hub launches with geographical analysis, volume forecasting, and operational setup planning.

    • Data & Reporting

  • Build dashboards, models, and reports to track network health and planning outcomes.
  • Use GIS, routing software, and internal tools to simulate scenarios and measure business impact.

    • Qualifications

    Required

  • Bachelor's degree in Logistics, Supply Chain, Operations Research, Engineering, or a related field.
  • 3+ years of experience in network planning, last-mile logistics, routing, or similar roles.
  • Strong analytical and modeling skills (Excel, SQL, or analytics tools).
  • Experience with routing or network-optimization tools (e.g., GIS, route planning software).
  • Excellent problem-solving and communication skills.
  • Bilingual Mandarin & English — ability to communicate effectively with teams in China.

    • Preferred

  • Experience in e-commerce last-mile delivery (courier, parcel, express).
  • Project management experience in launch or expansion initiatives.
  • Familiarity with cost modeling and operational performance metrics.
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