Shift Leader

Shift Leader

The Shift Leader is responsible and accountable for all restaurant activities while on duty, in the absence of the General Manager and Manager. The Shift Leader works with the Restaurant Management team to ensure all activities are consistent with and supportive of the restaurant's business plan. The Shift Leader ensures all Crew Persons are performing their job responsibilities and meeting expectations in all areas of their job description.

Total Guest Satisfaction :

Consistently provide a quality product and customer service experience that delivers total customer satisfaction.

• Takes necessary action to ensure all Guest receive “Super star service”; anticipates and exceeds the guests needs; handles “special situations” and requests immediately in a positive manner that encourages Guest to return.
• Effectively “paths” the restaurant to monitor all aspects of the restaurant's operation to anticipate problems; take initiative to correct problem areas immediately.
• Consistently enforces and maintains all Church's QSC (Quality, Service and Cleanliness) Standards.
• Monitors and maintains proper staffing level and labor costs while ensuring high levels of QSC.
• Observes employee attitudes; take appropriate steps to create a friendly atmosphere for employees and Guests.
• Suggests to Restaurant Management ways to improve Guest Service.

Training and Development :

Strives to improve the skills and performance of all crew persons.

Supports Business Objectives :

Supports efforts to maximize sales and profits and minimize controllable costs by effectively directing and supervising work shift activities.

Policies & Standards :

Complies with all Church's policies and procedures regarding business and personnel practices.

Church's Shared Values :

Models and encourages Church's shared values.

Requirements : Education –

High School diploma or equivalent. Good verbal and written communication skills; is capable of communicating effectively with General Manager, customers and co-workers; bi-lingual skills a plus.

Experience –

Must have successfully completed the entire Crew Person Training Program requirements. Must be minimum of 18 years of age.

Transportation & Insurance –

Must have reliable personal transportation, a valid driver's license and proof of insurance.

Accessibility –

Must have a telephone or other reliable method of communicating with the restaurant. Maintains an open door policy.

Hours –

Must be able and willing to work flexible hours including opening and closing shifts.

Skills and Abilities :

Physical Abilities : Must be able to :

I understand and acknowledge that Nobas, LLC is an independently owned and operated franchisee of Church's Chicken and, if I am hired Nobas, LLC will be my employer, not Church's Chicken. Further, I understand and acknowledge that Nobas, LLC is not acting as an agent for Church's Chicken or any of its affiliates.

Additional Info

Minimum Age

18+ years old

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