Sales Lead, Gurnee Mills

About us

Off The Rax is a new retail experience bringing together beloved brands such as Ann Taylor, LOFT, Talbots, Chico’s and more — all under one roof. From polished classics to versatile essentials, Off The Rax makes style feel modern, inclusive and accessible — always at prices you won’t believe. It’s where fashion authority meets everyday value.

Discover a culture centered on empowering employees, with access to industry leaders and tools you need to expand your skills and stretch your abilities. We'll meet you at every milestone with opportunities and benefits to make life better in and outside of work (not to mention your closet). Ready to join us?

About the role

As a Sales Lead, you're a key team member who supports and role models excellent customer experiences. Your focus is on delivering personalized customer experiences and providing guidance and support to associates. You have a direct impact on both the customer experience and the associate experience. You'll collaborate with the Store Manager to become an expert on store functions, so you are ready to step in as manager when needed.

The impact you can have

In this role, you'll have the opportunity to :

Be a representative of the brand and model personalized customer experience behaviors.

Assist store leaders with onboarding and developing an effective, highly engaged team.

Support an inclusive store environment for associates where everyone feels welcome and engaged.

Uphold the highest visual and operational standards while keeping the focus on the customer.

Use tools to drive a customer-focused team environment and profitable business.

Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.

Build productive relationships by sharing ideas and supporting the team.

Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.

Seamlessly step into the role of manager when needed.

You'll bring to the role

6-months of retail sales experience (preferred)

Management experience (preferred)

Technology proficient and ability to operate a point-of-sale system

Enjoys communicating and coaching

Flexible availability – including evenings, weekends, and holidays

Takes initiative in making thoughtful decisions

Ability to organize, delegate, and prioritize assignments to stay on top of deadlines

Benefits

401(k) plan

Merchandise discounts plus eligibility for discounts at our sister brands

Professional development and opportunities for advancement across our brands

Community impact through our philanthropic partnerships

Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.

Location :

Store 8200-Off the Rax Gurnee Mills-ANN-Gurnee,IL 60031

Position Type : Regular / Part time

Pay Range :

$16.00 - $20.00 Hourly USD

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.