Lead Technology Project & Program Manager

Technical Project & Program Manager

Wolters Kluwer Health Business Transformation team is searching for a talented Technical Project & Program Manager to play an important role in our transition to a new consolidated suite of business systems across the segments. You will be responsible for managing all aspects of diverse, medium to moderately complex CRM, Salesforce CPQ, middleware, custom integrations, data migration and business transformation projects, including project planning, execution, timing, functionality, quality and cost. You will also play an active role as an internal change agent ensuring adoption of new processes and systems throughout the organization. You must have firm technical and organizational skills and be an informed team leader that makes timely decisions within a high energy, fast-paced environment. This is a tremendous opportunity for someone with a passion for improving business results by transforming the business systems and processes of a leading healthcare information technology company.

Responsibilities :

• Manage the end-end project lifecycle for our strategic CRM, Salesforce and other projects
• Create project plans, identify constraints and dependencies
• Proactively manage project risks and mitigation
• Control scope and evaluate business priorities to efficiently balance resources and projects
• Define goals, measure progress, manage cross functional team dependencies and timelines
• Facilitate requirements gathering and fit gap sessions
• Maintain project documentation in MS Project, Confluence, OneDrive, SharePoint, Excel, and Teams
• Participate in a cross functional Steering Committees and facilitate trade-off / prioritization discussions as well as discuss risks and mitigation strategies
• Lead cross functional teams, hold regular project reviews, and drive progress towards milestones and deliverables, including with vendors and internal / external implementation partners
• Collaborate and work cross-functionally with various areas of the organization to identify resource, budget and time constraints, provide direction on finding solutions to issues
• Ensure that key stakeholder objectives are achieved throughout the transformation (including status updates, reporting, schedule tracking, and cost tracking)
• Produce clear and concise executive reports and have confidence to present to an executive-level audience on project status and progress including financial recognition
• Manage dependencies between multiple projects and multiple business unit needs
• Successfully lead the delivery of projects utilizing direct and non-direct reports
• Be an informed project leader that makes and drives timely decisions within a high energy fast-paced environment

Qualifications : Education :

Experience :

Travel : 5-10% for occasional business meetings

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know younot a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Equal Employment Opportunity

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer / business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.