Mortgage Processing Manager

Primary Location : 4027 Lake Drive, Grand Rapids, MI

Employee Status : Full-Time

Workplace Type :  Hybrid

Who we are :

At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter.

Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

About this position :

LMCU is seeking a Mortgage Processing Manager to lead and oversee the daily operations of the mortgage processing team. This role is responsible for ensuring exceptional member service, efficiency, and quality, while also maintaining strict compliance with regulatory requirements.

What you’ll do :

Manage and balance mortgage processing pipeline, ensuring quality, compliance, and timely delivery; collaborate with other departments to resolve complex issues

Mentor, motivate, and support team members to achieve and exceed performance goals and KPIs; coordinate training and professional development

Recruit, hire, onboard, and oversee daily activities of processors and team leads; conduct performance reviews and recommend promotions or development opportunities

Address and resolve customer service issues professionally; foster a positive work environment through strong internal and external relationships

What You’ll Bring :

Minimum of 5 years of experience in mortgage processing or a related area within the mortgage industry.

At least 2 years of supervisory or management experience, preferably in a high-volume mortgage environment.

Strong knowledge of mortgage loan products, underwriting guidelines, and regulatory compliance (e.g., TRID, RESPA, HMDA).

Proven track record of team leadership, coaching, and performance management

Experience with loan origination systems (LOS) and pipeline management tools preferred.

What you’ll get :

All Employees : weekly pay and retirement savings options.

Full Time Employees : comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.

To see a full list of our benefit offerings, check out this !

Have additional questions about the role? Email the Talent Acquisition Team at : .

If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to 5664 Prairie Creek Drive, Caledonia, MI 49316.