Specialized Technology Support Administrator – Community and Global Partnerships

Description of Primary Duties

The Specialized Technology Support Administrator coordinates and administers the management of the broad end user support services, oversees media services, inventory, and manages information technology student workforce for the Division of Community and Global Partnerships. The Specialized Technology Support Administrator provides instructional and desktop support for faculty, staff, students, clients and external partners. The Specialized Technology Administrator installs, maintains, troubleshoots, and supports specialized equipment, client services, and all technology devices and packages to ensure the successful operation and functionality for the Divisions units of research administration, economic development and international programs. Minimum Acceptable Qualifications Education : A Bachelors degree is required. An equivalent combination of years of experience and education may be considered for substitution of educational requirements.

Experience : A minimum of three years of experience supporting a wide range of information technology in a fast-paced, cross-functional, and team environment Experience working in a higher education environment is preferred.

Skills : A working knowledge or proven capability to quickly learn to support specialized equipment, LMS, distance learning, video streaming and Division specific technologies is required. The ability to resolve technical issues and events quickly and effectively is required. Knowledge and understanding of computer security procedures and standards, and cybersecurity best practices is required. A demonstrated ability to quickly troubleshoot, identify, and correct problems using system utilities and diagnostics is required. Familiarity with systems analysis procedures and techniques is required. A thorough knowledge of hardware, software, and operating system configuration and connectivity, including Microsoft Office productivity suites, for desktops, mobile devices, and workstations is required. Excellent troubleshooting skills to support a wide variety of University software and hardware are required. A basic understanding of ticketing systems, service portals, server administration and cloud systems is required. Familiarity with the installation, maintenance, and support of wireless and other network technologies is required. Strong verbal and written communication skills and effective interpersonal skills sufficient to interact with a variety of users and other technical staff are required. Strong leadership, supervision and customer service skills are required. The ability to establish and maintain cooperative working relationships with those contacted in the course of a work assignment and to participate as a member of a cross-departmental project team is required. Excellent time management skills and organizational abilities are required. The ability to work under pressure, meet inflexible deadlines, and deal with difficult situations while maintaining composure and confidentiality is required. Functional knowledge of classroom technologies, such as A / V components, cameras, audio equipment and web-conferencing technologies is required.

Other : A valid drivers license is required. Travel between campus and other locations is required during business hours. The twenty-four-hour scope of University operations may result in the need to work evenings, nights, and weekends to support implementations or upgrades and to respond to major issues with IT operations. Occasional attendance and participation at evening and weekend activities and workshops is required. Occasional travel for professional development is required.#LI-CP1 Additional Qualifications Link to Job Description Open Date 03 / 27 / Close Date (If Close Date is blank then the posting is considered open until filled)