Service Coordinator

Are you highly organized and enjoy a fast pace work environment? Do you love the challenge of multitasking various tasks while being detail oriented? If so, we should talk.

We are Power Plus! A multi-industry leader in providing power when you need it, where you need it through intelligent and efficient power solutions. We’ve built a 30-year reputation for excellence through our commitment to developing our people, providing exceptional, relationship-based customer service, and giving back to the community. We are a dynamic and entrepreneurial company looking for like-minded individuals to continue to grow and expand our services, and to provide a world-class working environment.

Benefits:

• Medical
• Dental
• Vision
• Training and mentoring
• 401(k) with matching
• Paid sick leave
• Paid vacation

SUMMARY

This position plays a critical role in providing an interface between the customer, the Account Managers, and the Service and Maintenance Technical team.

JOB RESPONSIBILITIES

• Answer phones by 2nd ring.
• Review & respond to new VM’s & email.
• Check -in with Account Managers at the beginning and end of shift.*minimally.
• Perform pre-billing tasks including checking and filling out all required company and customer forms and checklists, and obtaining required pictures
• Create invoicing for client as required, and review and resolve any rejected billing.
• Create all required support documentation for repairs including invoicing, reconciliation, and collecting on past due invoices.
• Other duties may be assigned as business needs require.

COMPETENCIES/REQUIREMENTS:

• Strong problem-solving and organization skills.
• Ability to identify and resolve questions independently.
• Experience in high level of customer service required.
• One to three years’ experience in a web based, windows environment background a +. • Outstanding interpersonal and communication skills.
• Ability to follow through to completion of any problem.
• The ability to prioritize, & work in a fast-paced environment, handles multiple tasks and work under time constraints.

Hourly Pay Range: $20.00 - $26.00

If you’ve always wanted to really make a difference, have your contributions mean something, and work for a place where loyalty, integrity, and hard work still means something, we want to hear from you!

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