Field Service Representative - Toolmaker

The world isn’t standing still, and neither is ATS Life Sciences - We don’t follow the trends. We set them!

Are you interested in being part of a team that makes a difference?  Join our growing ATS Life Sciences Systems team a division of ATS Corporation, a publicly traded global enterprise with a proud history, we are helping advance the future with our factory-wide automation solutions.  Within Life Sciences Systems, what we do matters – we custom design, build and service critical automated solutions for medical device and pharmaceutical companies. We are dedicated to assisting our customers in improving the quality of life for people around the world. When there is no room for error, and product failure is not an option, leading life sciences companies trust us to resolve their production challenges.

Job Description

We are seeking candidates who are either willing to relocate or currently reside in or near :

Arizona (Mesa), Illinois ( Rockford), South Carolina ( Clayton), Ohio ( New Albany), Indiana ( Indianapolis), Utah ( Sandy), Pennsylvania ( Wilkes-Barre)

For this role, there is an on-site component that will require you to be on-site in Cambridge, Canada to be involved with the build of the machine (living in Canada for 6 months to a year).

Once the machine is built, you would move back to the USA and provide ongoing support to the customer at their location.

ESSENTIAL JOB DUTIES :

Embedded – Build Stage (located at the build division)

Working with cross-functional teams, disciplines and departments on new equipment. Expectations of this element of the job duties include :

• Integration with the CAPEX Team – Being a valued and contributing team member of the build team
• Building Strong Relationships – With the other members of the Build Team, CAPEX PM, and customers
• Deepening Product Knowledge – Understanding the customer’s product and assembly process
• Enhancing Technical Skills – Learning critical processes, station alignments, and complex station assembly
• Operational Proficiency – Gaining hands-on experience with HMI fault messaging, and machine diagnostics
• Collaborative Problem-Solving – Working closely with the assembly team lead to troubleshoot and refine integration
• Service Strategy Involvement – Engaging in integration, Pre-FAT, FAT, teardown, installation & SAT

Embedded –On-Site Stage

Execute the Service Support Strategy POST- SAT as per contract including :

Opportunities to learn and support other customers within a local geographic area.

Health, Safety and Environmental

Qualifications

Ÿ Tool & die maker, Millwright, MTBI, or equivalent. Design experience is an asset.

Ÿ Greater than three (3) years of experience within a mechanical automation environment

Ÿ Experienced in applying complex knowledge of fundamental concepts, practices, and procedure within the area of specialization.

Ÿ Self-motivated, proactive, and willing to take on new challenges and tasks.

Ÿ Competent user of Microsoft 365 applications (Outlook, SharePoint, Word, Excel, and PowerPoint)

Ÿ Experience using Salesforce would be an advantage.

Ÿ Strong communication skills, ability to build and maintain relationships, Customer-Centric.

Ÿ Requires excellent interpersonal and commercial skills

Ÿ Strong command of the English language with the ability to communicate effectively, both orally and in writing.

Ÿ Experience in establishing a good working relationship with all customers, dealing with customers to resolve problems, and delivering an exceptional customer experience.

Ÿ The ability to read drawings, reference manuals and assembly systems instruction guides is essential.

Ÿ Dependable with a great work ethic and attendance.

Ÿ Able to work independently in a fast-paced environment with no supervision.

Ÿ Driving license in good standing is essential.

Ÿ Required to be able to travel to the US, Canada and Europe

Ÿ Required to locate for the period of the system build (at any of our ATS manufacturing sites)

#IND1

If you're excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply

Why YOU should join our ATS Life Sciences Systems team :

We value our PEOPLE - The foundation of a great company is having the best team which is why we continuously work to develop, engage, empower and energize our people. The best people want to work with the best team - the best teams are diverse and inclusive teams.

What we do MATTERS - our Life Sciences projects contribute to improving the lives of people around the world! ATS has made a commitment to be carbon neutral by 2030!

INNOVATION and PROBLEM SOLVING is at our core - Our pursuit of continuous improvement in everything we do. Our focus is on building diverse teams, stimulating innovation by challenging conventional thinking, encouraging fresh ideas and promoting creative problem-solving

We prioritize internal GROWTH & DEVELOPMENT - ATS offers endless opportunities for professional growth and development – with a tuition reimbursement program, individual development programs and a commitment to promoting from within - there is space for you to grow your career at ATS!

We offer COMPETITIVE Total Rewards - Competitive starting salaries (compensation will be determined based on the location of the embedded resource : $30 - $48 / hour USD) overtime pay eligibility, paid vacation, Employee Incentive Bonus program, comprehensive health and dental benefits including Lifestyle Spending Account, Retirement Savings Matching program and optional Employee Share Purchase Program

A place to BELONG : We celebrate our differences and ensure that all employees have equal opportunities for growth and development. We believe that diversity of thought, background, and experiences is essential for our success and innovation.