Account Manager

Account Manager

Custer creates personalized spaces that elevate well-being, promote innovation, and transform the communities in which we live and work. Established in 1981, Custer has grown beyond West Michigan to become a premier Steelcase dealership and a full-service interior solutions partner serving corporate, education, and healthcare clients. Our team delivers environments that empower people to do their best work - integrating workplace strategy, design, furniture, flooring, and technology to support a better way of working.

Custer continues to grow - expanding our reach in West Michigan and deepening our relationships in the Kalamazoo and surrounding communities through exceptional service and a commitment to long-term partnership. As part of this growth, we're seeking a motivated Account Manager to represent Custer locally, build meaningful client relationships, and contribute to the continued success of our Kalamazoo market.

The Account Manager will strengthen Custer's presence in the Kalamazoo and surrounding areas by building meaningful relationships, guiding clients through the sales process, and delivering solutions that reflect our commitment to exceptional service. This role manages day-to-day account activity, delivers tailored presentations, and ensures a seamless customer experience from first conversation through project completion. Along with managing existing accounts, the Account Manager will identify new opportunities and build connections that expand Custer's reach in the local business community. Through consultative selling, strong engagement, and close collaboration with internal teams, this role plays a key part in driving regional growth.

We're seeking a sales professional who thrives on connection, initiative, and follow-throughsomeone eager to learn the furniture dealer industry and passionate about being an active member of Kalamazoo community. While direct experience is a plus, we don't expect you to have it yet; we'll invest in a full year of hands-on training to help you learn our products, processes, and approach. As a locally based representative, you'll build trust through consistent client engagement and a genuine desire to help customers achieve their goals. If you're motivated, coachable, and ready to grow into a long-term career, you'll make a meaningful impact here at Custer.

Job Responsibilities

• Achieve and exceed monthly, quarterly, and annual sales targets and quotas
• Identify upselling and cross-selling opportunities to maximize revenue potential within assigned accounts
• Utilize negotiation skills to overcome objections and close deals effectively
• Reduce sales cycles through time management and an assertive closing approach

Client Relationship Management

Account Maintenance & CRM Management

Reporting & Documentation

Cross-Functional Collaboration

Qualifications

Education, Experience & Other Requirements

Compensation & Benefits