Applications Support SpecialistHorizontal Talent • Denver, Colorado, US
Applications Support Specialist
Horizontal Talent • Denver, Colorado, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Troubleshooting fundamentals Current Windows Operating Systems and built-in applications Troubleshooting iOS Mobile devices and applications Microsoft Active Directory / GPO and Networking Protocols (DHCP, DNS, etc.) Cyber security fundamentals and best practices including identity and access management Conferencing audio / visual solutions and VOIP technologies A desire to learn new technologies and grow their technical skill set A+ Certification Intermediate knowledge of Chrome OS and Mac OS Experience providing remote support via phone and chat Experience with Single Sign-On systems Basic knowledge of G-Suite in a corporate environment Be able to remain in a seated position for more than 50 percent of the workday Ability to operate a computer keyboard and other office equipment Have adequate visual and hearing acuity to follow instructions, and determine accuracy of the work
JOB DESCRIPTION
Remote in US
Essential Duties And Responsibilities
- Serve as first point of contact for technical support to employees via calls, chat, email, and remote support
- Utilize technical skills, historical records, knowledgebase, tools to analyze and diagnose customer issues
- Perform analysis and triage of technology issues including data collection, and (if required) escalation to Tier 2 support teams
- Evaluate and fulfill Service Requests in accordance with established guidelines and organizational Service Level Agreements
- Communicate directly and effectively with a large and diverse audience
- Clearly document description of issue and troubleshooting work done for escalation, review, and audit purposes
- Collaborates regularly with the Technology teams to resolve technical issues and continually improve the technology experience for all our employees
- Ensure adherence to organizational security practices to protect and control company systems and data
- Stay current with newest technology trends and developments to provide creative and efficient solutions
Requirements (Must have intermediate level knowledge of the following) :
Skills and Experience (Preferred Not Required) :
Physical Requirements :
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Application Support Specialist • Denver, Colorado, US
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