Customer Service Representative

A company is looking for a Customer Service Representative to support homeowners with mortgage servicing questions.

Key Responsibilities of the Customer Service Representative :

Support borrowers by addressing questions related to escrow, payments, loan maintenance, and general mortgage servicing needs

Deliver consistent service within a regulated contact center environment, adhering to performance metrics

Navigate multiple computer systems to research information, document details, and complete actions while engaging with borrowers

Qualifications and Skills for the Customer Service Representative :

Background in call center support, mortgage servicing, or financial services is strongly valued

High level of computer proficiency, including multitasking across several platforms and tools

Ability to stay composed under pressure and manage difficult conversations

Reliable internet connection with a minimum download speed of 25 Mbps