Front Office Manager

Job Description

Job Description

We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today! Compensation :

$16 - $17 hourly

Responsibilities :

• Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
• Generate occupancy reports and compile financial information for the general manager
• Hold responsibility for the front desk budget and order any necessary office supplies
• Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
• Lead operations at the front desk and make sure guests have an exceptional stay

Qualifications :

About Company

Founded in 2005, Rolling Hills Hospitality operates 20 hotel properties with a central focus on exceeding guest expectations. We’ve earned a reputation as one of the premier hotel development and management firms in the region by combining high operational standards with a streamlined, scalable business model .

Through strategic management agreements, we oversee hiring, training, and leadership for teams across the Ohio Valley and beyond. Our portfolio includes strong partnerships with the nation’s top hotel brands—Marriott, Hilton, IHG, and Hyatt—reflecting our commitment to quality and consistency.

At Rolling Hills Hospitality, we live by the principle :

“If we take care of our employees, then our employees will take care of our guests.”

We strive to create a fun, supportive, and growth-oriented work environment, positioning our team for long-term success and excitement in the hospitality industry.