Desktop Support Engineer - Techbar (Hartford)

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

We are seeking a highly skilled Level II IT Support Technician to provide on-site technical support across a busy Work / Entertainment Campus and Studio environment. The ideal candidate will have hands-on experience troubleshooting Windows and basic MacOS systems, delivering exceptional customer service, and supporting users across a large, fast-paced environment.

This role will require frequent outdoor walking between buildings and studios while providing prompt, professional IT support to end users.

Key Responsibilities

• Troubleshoot and resolve technical issues within Windows 10 and MacOS environments.
• Provide hands-on support for desktop and laptop systems, including hardware and software troubleshooting.
• Configure and troubleshoot smartphones and mobile devices.
• Set up new users with fully functional desktop equipment, ensuring proper access to applications, software suites, and domain resources.
• Interface directly with studio and campus users to deliver high-quality, customer-focused support.
• Track, manage, and close service tickets using ServiceNow.
• Report issues, challenges, or roadblocks promptly to the Manager.
• Work independently and professionally in a dynamic, fast-paced environment.

Qualifications

Benefits

Additional Details

The base range for this contract position is $22 - $32 / per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered

About Us

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the bleeding edge of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!

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