Claims Director Workers Compensation & Liability - National Account

Director, Claims

Position Title: Director, Claims

Location: Scottsdale, AZ

Work Arrangement: Hybrid

Schedule: MondayFriday, 8:00 AM to 4:30 PM

Salary Range: $90,000$116,000

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don't just process claimswe support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

The Director of Claims provides leadership and oversight for a dedicated national account, managing both Workers' Compensation and Liability (multi-line) claims. This role supervises two Claims Managers and coordinates all claim functions within the dedicated unit. The Director ensures operational excellence, compliance, and client satisfaction while serving as a strategic partner to the Account Manager. This position offers an opportunity for advanced leadership development and may serve as a pathway to executive-level roles.

Responsibilities

We look for leaders who understand that every claim represents a real person's livelihood, take ownership of outcomes, and approach challenges as opportunities to deliver exceptional service.

• Establishes, implements, and monitors policies and procedures required to satisfy CCMSI, Clients/Carrier goals and objectives.
• Assists in the hiring, training, monitoring, and discipline of claim staff, as requested.
• Review, assign and provide supervision of all claim activity for designated claims to ensure compliance with Corporate Claim Standards, client specific handling instructions and in accordance with applicable laws.
• Investigate, evaluate and adjust assigned claims in accordance with established claim handling standards and laws.
• Reserve establishment and/or oversight of reserves for designated claims within established reserve authority levels.
• Provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims. Negotiate any disputed bills or invoices for resolution, as appropriate.
• Authorize and make payments of claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
• Develop financial projections for the Client as requested by Account Manager.
• Determine the acceptability, quality and profitability of new and renewal business to achieve overall loss ratio objective. Refers items outside of authority to management/carrier.
• Negotiate settlements in accordance within Corporate Claim Standards, client specific handling instructions and state laws, when appropriate.
• Direct handling of designated litigated and complex claims.
• Informs management of activities and problems within assigned program/client.
• Provide education, training and assist in the development of claim staff.
• Review and maintain personal diary on claim system.
• Supervision of all claim activity for specified accounts. Supervise the activities of certain team members, as is appropriate.
• Attend account Board Meetings, conduct file review meetings and/or training sessions with client, as requested.
• Attend and participate at hearings, mediations, and informal legal conferences, as appropriate.
• Performance appraisals and objective/goal setting and attainment of claim staff.
• Remain current on all legislative activity (both federal and state), industry and market trends to ensure that all staff members are appropriately informed and understand the impact of these developments.
• Develop revise and implement workflow processes to ensure efficiencies and provide oversight of individual caseloads, as appropriate.
• Monitor compliance with Corporate Claim Handling Standards and special client handling instructions statutes, rules and regulations, and relative case law.

Qualifications

Required:

• Bachelor's degree or 15+ years of claims experience
• Minimum 3 years of supervisory experience
• Strong leadership, communication, and negotiation skills
• Ability to manage complex, multi-line claims and lead a high-performing team
• Proficiency in Microsoft Office programs
• Reliable attendance and responsiveness to client needs

Preferred:

• AIC, CPCU, or ARM designation preferred
• Experience with national accounts and large-scale claim programs
• Bilingual (Spanish) proficiencyhighly valued for communicating with claimants, employers, or vendors, but not required
• Strategic mindset with ability to drive process improvements and client satisfaction

Why You'll Love Working Here

• 6 weeks Paid Time Off (accrues throughout the year) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

How We Measure Success

At CCMSI, great claim leaders stand out through ownership, accuracy, and impact. We measure success by:

• Quality claim handling strategic oversight and well-supported decisions
• Compliance & audit performance adherence to jurisdictional and client standards
• Timeliness & accuracy purposeful file movement and dependable execution
• Client partnership proactive communication and strong follow-through
• Professional judgment owning outcomes and solving problems with integrity
• Cultural alignment believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us.

The posted salary reflects CCMSI's good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay. CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position. ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

At CCMSI, we believe in doing what's rightfor our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don't just work togetherwe grow together. If that sounds like your kind of workplace, we'd love to meet you.