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IT Desktop Support Tech
IT Desktop Support TechSemiserve • Ascension Parish, Louisiana, USA
IT Desktop Support Tech

IT Desktop Support Tech

Semiserve • Ascension Parish, Louisiana, USA
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  • [job_card.full_time]
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Details :

Job Title : Service Desk Analyst

Location : Geismar LA 70734

Contract Duration : ASAP - April 2026

Role Description :

In this role you will be responsible for managing incoming IT service requests and providing Tiers 1 & 2 support. You will be the go-to person for resolving technical issues particularly with hardware and software while ensuring seamless laptop replacements and setups.

Responsibilities :

  • Fielding all incoming IT support tickets and triaging them to the appropriate department for resolution.
  • Troubleshooting and resolving Tier 1 & 2 technical issues including software hardware and network-related concerns.
  • Replacing old staff laptops with new ones including the building imaging and configuring of laptops for end users.
  • Physically traveling to various departments within a plant setting to perform laptop swaps and provide support.
  • Collaborating with team members to meet daily support ticket goals and ensure timely resolution of all issues.

Qualifications :

  • Minimum 2 years of IT experience in a support or technical role.
  • 1 year of manufacturing or plant environment experience is preferred.
  • 2 years of experience with Microsoft Office tools (Excel Word PowerPoint etc.).
  • 2 years of hands-on experience with Dell hardware including laptops docking stations and other office machines.
  • Valid drivers license.
  • Strong multi-tasking abilities with a proven track record of meeting deadlines and completing tasks efficiently.
  • Ability to physically transport and move equipment across the plant either manually or using a cart / buggy.

    • This is an exciting opportunity for a motivated individual who enjoys a hands-on role and thrives in a fast-paced dynamic environment. If you meet the qualifications and are looking to make an impact while growing your career wed love to hear from you!

    #INDG

    Key Skills

    Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Desktop Support Tech • Ascension Parish, Louisiana, USA

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