Director, Inbound Product Management - Public Sector Industry AI Products

Director, Inbound Product Management - Public Sector Industry AI Products

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Team : The CRM and Industry Workflows business unit products enable government organizations to provide seamless customer experiences and drive fierce customer satisfaction. We build AI-native solutions for public sector customers on top of our Customer Service Management and Field Service Management foundation. These solutions deliver omnichannel customer engagement while uniting workflows across the front, middle, and back-office public sector mission teams. We are their AI platform for government transformation, through which the agencies provide and fulfill services autonomously with human oversight, resolve needs of constituents and intra / inter-agency faster, and drive great experiences through our AI experience layer.

The Role : Governments around the world are racing to reinvent how public services work. We believe the next leap forward is Autonomous, Human Governmentpublic services that run intelligently on their own, with humans setting the mission, goals, and guardrails. As Director of Inbound Product Management, you will function as the co-founder of a new category for government AI on the ServiceNow platform. You'll define what AI-native government workflows look like, why they matter, and how agencies can adopt them safely and assuredly. You'll build what no one has built before at scaleand you'll do it in partnership with the most progressive public sector organizations on the planet. If you thrive on turning customer problems into elegant products, love crystallizing patterns from chaos, and want to build the future of how government worksnot just make incremental improvementsthis is the role.

What You Get To Do In This Role :

• Architect the global strategy and roadmap for AI-native public sector workflows that make agencies (federal / central, state & local) faster, smarter, and mission-outcome focused. Shape framework and make build / partner selections.
• Work with agency innovators, mission owners, CIO / CTOs, and our partner ecosystem to uncover deep needs and identify breakthrough AI opportunities.
• Transform complex public-sector workflows into autonomous product capabilitieswith explainability, transparency, and human oversight built in from the start.
• Define how success is measured for AI in government : evaluation methods, outcome metrics, quality thresholds, safety envelopes, and trust signals.
• Drive execution across engineering, research, design, field CTOs, GTM, and partnersreducing ambiguity and accelerating time to value.
• Promote your product area internally and externally as a visible expertshaping customer expectations and influencing the market conversation around autonomous government services.
• Guide a global team of 5-7 senior inbound product managers, report to the VP / GM directly.

To Be Successful In This Role You Have :

For positions in this location, we offer a base pay of $217,500 - $380,700, plus equity (when applicable), variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.