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Service Desk Support
Service Desk SupportVirtualVocations • Baton Rouge, Louisiana, United States
Service Desk Support

Service Desk Support

VirtualVocations • Baton Rouge, Louisiana, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Service Desk Support.

Key Responsibilities

Support Operations and Maintenance activities and ensure customer deliverables are met

Collaborate with IT disciplines for incident management and contribute to system documentation

Assist in testing and training for User Acceptance with business partners

Required Qualifications

Bachelor's degree in computer science or IT-related field with three years of relevant experience, or an Associate degree with four years of experience, or a High School diploma with seven years of experience

Experience in distributed software services and enterprise software environments

Service / Help desk experience, preferably with ServiceNow or equivalent

Knowledge of application development, maintenance, and support across an IT enterprise

Basic knowledge of SQL Server and ability to write SQL queries

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Service Desk • Baton Rouge, Louisiana, United States

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