Regional Service Products Administrator

Customer Support Representative

At ITW Food Equipment Group, people and food are our passion. We believe great food brings people together, and the relationships we share feed our inspiration to be the best we can be for one another. Our family of premium brands has been dedicated for more than a century to supporting those who are not only passionate about creating great food but are inspired by the people they serve and come to know on a daily basis. Likewise, it is our mission to provide food equipment that foodservice and food retail professionals can trust to work hard and deliver quality, consistent results day in and day out, empowering them to focus on what they love mostcreating great food for great people.

Selected candidate will perform customer support activities including receiving, processing, investigating, and resolving all incoming orders and inquiries from our field sales representatives and end users of our products. This individual will have direct contact with all levels of responsibility, including owners and executives of major businesses. The successful candidate will have frequent contact with both internal and external personnel along with customer contact that will require professionalism, courtesy, and tact. The candidate should possess the knowledge and skills necessary to resolve wide and varied situations covering all aspects of the business and be able to implement recommendations and decisions regarding these matters. The position requires a highly organized individual capable of multitasking in a fast-paced customer service environment. They will be a self-starter capable of independent work and possess attention to detail, focusing on accuracy.

Responsibilities :

• Handling wide and varied inquiries from customer calls and emails
• Accurate entry of customer orders from various selling channels
• Maintenance of customer requirements and pricing
• EDI order monitoring and maintenance as needed
• Excellent follow-up skills and attention to detail
• Team oriented with the ability to effectively interact with co-workers, customers, sales, and product lines
• Product knowledge and the ability to answer questions regarding use and care
• Project management skills

Qualifications :

Compensation Information :

The pay rate will depend on the successful candidate's qualifications and prior experience.