Senior People Operations Generalist

Senior People Operations Generalist

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on trackwhile helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.

Our team includes experts from companies like Palantir, Google, Stripe, and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.

Backed by over $50 million in funding from top investors, Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022," "Forbes Next Billion-Dollar Startups 2024," and Y Combinator's #1 GovTech startup.

We are seeking a Senior People Operations Generalist to join Promise's newly formed People Team and play a pivotal role in shaping our employee experience. Reporting directly to the Chief People Officer, this role blends hands-on HR operations with strategic ownership of programs and initiatives that impact the full employee lifecycle.

You will oversee onboarding and offboarding, ensure compliance and policy frameworks are current and effective, and evaluate and optimize the HR technology stack to meet the evolving needs of the business.

Beyond operational excellence, you will lead key employee programsincluding performance management, rewards & recognition, and engagement initiativesensuring they are aligned with Promise's values and long-term strategy. You will also act as a strategic partner to leadership on upcoming priorities such as developing career ladders and compensation bands, shaping our performance and compensation philosophy, and guiding our hybrid work and office space strategy.

This is an individual contributor role : while you'll collaborate closely with leaders and teammates, you will not manage direct reports and are expected to own projects end-to-end. It's a position for someone with an entrepreneurial, resourceful mindseta self-starter who thrives in a dynamic environment, sees obstacles as opportunities, and enjoys building systems from the ground up. By joining this new department at an early stage, you'll help establish the foundation, culture, and practices that will define the People Team as it grows.

Onboarding & Offboarding

• Own and refine the end-to-end onboarding process, ensuring a seamless and engaging experience for new hires.
• Manage onboarding and offboarding workflows and required documentation through Sequoia One (our PEO / HRIS).
• Ensure proper completion of employment documents, background checks, and compliance-related forms.
• Manage the offboarding process, including exit interviews, asset returns, and compliance documentation.

Employment Law, Compliance & Policies

Employee Programs & Engagement

HR Systems & Technology

Internal Communications

Compensation, Career & Performance Strategy

Performance Management & Employee Relations

Learning & Development

What Will Enable You

At Promise, we invest in our team's well-being, growth, and sense of ownership.

Please note : Benefits are reviewed periodically and may be updated at the sole discretion of Promise.

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws.

Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.