IT Systems Specialist (Santa Clara, CA)

Job Description

Job Description

Who is Litmus

Litmus is a growth-stage software company that is transforming the way companies harness the power of machine data to improve operations. Our software is enabling the next wave of digital transformation for the biggest and most innovative companies in the World – making Industrial IoT, Industry 4.0 and Edge Computing a reality. We just completed our Series B financing round, and we are looking to expand our team.

Why join the Litmus team

You want to be a part of something great

We pride ourselves on building the most talented and experienced team in the industry who knows how to win. We work hard and the results speak for themselves. We're trusted by industry leaders like Google, Dell, Intel, Mitsubishi, Hewlett-Packard Enterprise and others as we partner to help Fortune 500 companies digitally transform.

You want to define and shape the future

At Litmus you'll have the opportunity to support and influence the next wave of the industrial revolution by democratizing industrial data. We're leading the industry in edge computing to feed artificial intelligence, machine learning and other applications that rapidly change the way manufactures operate

You want to build and shape your career

Join a growth-stage Silicon Valley company to build and define your career path in an environment that allows you to progress rapidly. Bring your unique experience, talent and expertise and add to it by collaborating with and learning from the brightest people in the industry.

We are committed to hiring great people who are passionate about what they do and thrive on winning as a team. We welcome anyone and everyone who wishes to join the Litmus marketing team to apply and share their career experience, dreams and goals with us.

The Role

We're hiring an IT Systems Specialist to own on-site IT operations at our Santa Clara HQ . You'll be the primary owner of our 8-node VMware vCenter cluster, office network, and local infrastructure (NAS, UPS, server room), while also handling U.S.-based onboarding / offboarding and helping drive down our IT ticket queue.

This is a high-impact, hands-on role with a lot of autonomy : you'll be the go-to IT expert on site, partnering closely with our Toronto-based IT lead and global engineering teams.

What You'll Do

On-prem infrastructure (vCenter, servers, NAS, UPS)

Own day-to-day operation, monitoring, and lifecycle management of our 8-server VMware vCenter cluster (capacity planning, patching, upgrades, performance tuning).

Manage NAS storage, backups, and recovery procedures for lab and production environments.

Lead stabilization of power and HVAC for the server room in partnership with Facilities, including :

Right-sizing workloads on the cluster.

Reviewing and improving UPS configuration and load.

Implementing monitoring / alerting for power, temperature, and capacity.

Document runbooks, configurations, and recovery procedures.

Office network & site reliability (Santa Clara)

Own Santa Clara office network operations : switches, Wi-Fi, firewalls, VPN, and ISP connectivity.

Implement and maintain network segmentation, secure remote access, and QoS for engineering / test workloads.

Proactively monitor network health, investigate incidents, and drive root-cause fixes, not just workarounds.

End-user IT & ticket queue

Serve as the on-site point of contact for employees in Santa Clara : deskside support, conference rooms, demo labs, and visitor setups.

Work tickets from the global IT queue (we currently see ~250 per month) with a focus on SLA adherence and backlog reduction.

Identify recurring issues and drive automation or process changes to prevent them.

Onboarding, offboarding & asset management (U.S.)

Own U.S.-based onboarding / offboarding : hardware provisioning, account creation / deactivation, access management, and first-day support for new hires.

Maintain accurate asset inventory for laptops, peripherals, lab equipment, and network / compute hardware.

Partner with HR and Security to ensure compliant account and device handling during offboarding.

Security, compliance & continuous improvement

Implement and maintain best practices for endpoint management (MDM, patching, endpoint protection) in coordination with Security.

Contribute to access control, MFA enforcement, and secure configuration baselines for servers, network devices, and SaaS apps.

Propose and lead small to medium projects to modernize our stack (e.g., monitoring improvements, consolidation or cloud offload of lab workloads).

What You Bring

5+ years in hands-on IT infrastructure / systems administration / site IT roles supporting a technical organization.

Strong experience with VMware vSphere / vCenter in a multi-host environment (capacity management, HA / DRS, templates, snapshots, upgrades).

Solid understanding of networking fundamentals : TCP / IP, VLANs, routing, firewalls, VPNs, and Wi-Fi in an office setting.

Experience operating and troubleshooting on-prem server hardware , NAS / SAN storage, and UPS systems.

Comfortable supporting both Windows and Linux servers and endpoints.

Experience with modern ticketing systems (e.g., JIRA, Zendesk, ServiceNow or similar) and a disciplined approach to documentation.

Ability to work independently on site while collaborating with a globally distributed IT and Engineering team.

Strong communication skills and a calm, customer-oriented approach under pressure.

Nice to have

Experience in a software or IIoT / industrial tech environment.

Scripting abilities (e.g., PowerShell, Bash, Python) for automation.

Familiarity with monitoring / observability tools (e.g., DataDog, New Relic, Grafana, etc.).

Experience with identity and access management (SSO, SAML / OIDC), MDM / endpoint management, and security tooling.

Work Environment & Physical Requirements

This role requires regular on-site presence in Santa Clara to manage physical infrastructure and support the office.

Ability to safely lift and move IT equipment (servers, UPS units, monitors, etc.) up to approximately 50 lbs , with reasonable accommodations as required by law.

If you need a reasonable accommodation at any stage of the application or employment process, including to perform essential job functions, we will work with you in accordance with applicable laws.

Find us at www.litmus.io