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Director of Production Operations
Director of Production OperationsFinancial Statement Services, Inc • Orlando, FL, US
Director of Production Operations

Director of Production Operations

Financial Statement Services, Inc • Orlando, FL, US
[job_card.variable_days_ago]
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  • [job_card.full_time]
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Job Description

Job Description

Join Team FSSI and Become an Employee-Owner!

Who We Are :

Opening its doors over 45 years ago, FSSI is one of the largest providers of document services in the United States. We are currently looking for a Director of Operations to oversee our production teams in Orlando, Florida. This position is responsible for providing leadership and inspiration to production departments tasked with producing and delivering high-quality, timely, and accurate physical documents for our clients. This includes both direct and indirect support activities necessary to efficiently and cost-effectively achieve the organization’s objective of surpassing client expectations . We are looking for someone with hands-on leadership experience in a production or manufacturing setting , skilled in managing workflows, coaching teams, optimizing processes, and driving performance in a demanding, deadline-driven environment.

Why You’ll Love This Role :

  • Demonstrate your leadership skills with team members. Overseeing Digital Print Services, Automated Mailing and Custom Inserting, Warehouse and Facilities departments.
  • Collaborate with Senior Management to assess new business opportunities and measure the effectiveness and impact of ongoing initiatives.
  • Foster a culture of continuous process improvement and accountability.

Your Essential Duties :

  • Lead all Orlando Production and Production Support teams to ensure we produce and deliver accurate, high-quality work on time.
  • Focus on running a safe, efficient, and well-trained production environment by guiding department leaders, setting clear expectations, and making sure employees understand their jobs, standards, and company policies.
  • Review performance using key metrics, support continuous improvement efforts, and help solve operational challenges.
  • Work closely with Senior Management to evaluate new business opportunities, update operational policies, and represent the company during client visits.
  • Assist in managing budgets, oversee major purchases, and ensure we consistently meet our on-time SLA and quality goals.
  • Above all, set a positive example, promotes our Core Values, and help employees grow in their roles.

    • Requirements

    What You Bring :

  • Bachelor’s degree preferred.
  • Minimum of 10 years of management experience .
  • Minimum of 5 years of experience overseeing multiple production / manufacturing related departments.
  • Excellent understanding of workflow automation and Quality control.
  • Possesses excellent written and verbal communication skills, strong interpersonal abilities , organizational acumen, keen attention to detail, and proven effectiveness in executing projects.
  • Demonstrates advanced technical expertise in production operations and workflow management with the ability to convert raw production data into meaningful KPIs.
  • Embodies a strong customer service philosophy , works both independently and collaboratively, adapts well to change, and consistently upholds a high level of confidentiality when working with employees at all levels.

    • The description above is a summary of the highlights of the role, a full job description will be provided.

    Benefits

    Why Join Us?

  • Employee Ownership through our Employee Stock Ownership Plan (ESOP) : When you join our team, you’re not just an employee—you become an employee-owner, sharing in the success of our company and shaping its future.
  • Culture of CARE for our Employees : We go beyond traditional health and wellness programs, offering in person and virtual Care Partners whose only mission is the health and happiness of our employees and their families.
  • Industry Leadership : FSSI is a leader in document services, specializing in print, mail, electronic delivery, marketing, and compliance solutions.

    • Benefits include :

  • 401(k) & Roth + Employee Stock Ownership Plan
  • Medical, Dental, Vision & Life Insurance
  • Paid holidays, vacation, and sick leave
  • Employee Assistance & Care Programs
  • Additional perks & employee award programs

    • Hiring Pay Range (annual salary) : $120,000 - $150,000

    Ready to grow with us? Apply today!

    Get to Know Us

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    Director Production • Orlando, FL, US

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