Risk & Control Manager Process Risk Reduction

Risk And Control Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The newly formed Enterprise Technology Services (ETS) Control & Compliance, Process Risk Reduction & Enterprise Platforms (EP) Risk Advisory team, are dedicated to driving effective Operational Risk strategies as the Enterprise undergoes the transformation to strengthen our Risk Management programs, pillars and enablement functions. This role will strengthen the ETS control environment through targeted, strategic risk initiatives that aim to proactively drive improved ways of working and reduce risk.

The ETS Process Risk Reduction & Enterprise Platforms (EP) Risk Advisory team is looking for a Risk and Control Manager who will focus on solving some of our most complex problems. Areas for potential intervention will be identified through process evaluation, data analysis, monitoring, etc. In partnership with key stakeholders, the Risk Reduction Manager will develop strategic solutions for enhancement / remediation and take lead on managing risk reduction projects to completion. Extensive collaboration with partners across numerous business units, functional areas, and geographies is required. Additionally, Process Risk Reduction serves as an operational risk subject matter expert for the ETS organization.

The Risk and Control Manager will :

• Provide additional identification of risks throughout business processes and systems (along with business process owners)
• Facilitate BUs in their risk assessments performance (e.g., Risk and Control Self Assessment (RCSA)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic RCSA reviews and update assessment criteria to align with regulatory updates)
• Provide recommendations and to elevate controls where there is failure and identify themes across the controls where repeat Issues arise to work on the root cause vs individual minor controls that may not be solving the main, systemic problem.
• Conduct control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events
• Proactively help identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing
• Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes
• Review categorization of controls and map against risks and processes (e.g., cross-BU process-control mapping)
• Proactively help identify certain areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing
• Advise BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)
• Support risk management practices within the business
• Review risk dashboards and key risk indicators (KRIs) for ongoing monitoring
• Review risk profiles and an updated risk register(s)
• Support sharing insights, better practices, themes, etc. across the enterprise

Minimum Qualifications :

Preferred Qualifications :

Salary Range : $123,000.00 to $215,250.00 annually bonus benefits

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

For positions covered by federal and / or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job : Technology

Primary Location : US-Arizona-Phoenix

Schedule : Full-time

Req ID : 25023368