Business Continuity Manager

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer professional services company consumer loan originator and servicer payments processor renewable energy solutions and K-12 and higher education expert. For over 40 years Nelnet has been serving its customers associates and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team youre part of a community invested in the success of each individual. That support comes through in our work as we are united by our mission of creating opportunities for people where they live learn and work.

Reporting to the Business Continuity Director the Business Continuity Manager leads a team of specialists and coordinates with Cybersecurity Data Privacy IT Disaster Recovery Third-Party Risk and Operations to build enterprise resilience. Youre accountable for end-to-end BIAs risk assessments and recovery gap analysis; develop and maintain continuity plans; oversee recovery and crisis communications; steward the BCMS platform; managing an emergency response program and apply advanced ITIL knowledge strong leadership / communication skills and decisive judgement under pressure.

JOB RESPONSIBILITIES :

Administrative / Program Leadership

Lead coach and manage a team of DRII-certified specialists : set objectives / OKRs delegate work monitor deliverables report metrics recommend improvements communicate goals and promote a culture of continuous improvement and accountability.

Own the enterprise BCM program : define scope / schedule / cadence / quality standards; capture and maintain an accurate inventory of business processes applications vendors locations teams and dependencies; track program metrics (e.g. BIA coverage plan currency exercise completion).

Develop establish deliver and maintain business continuity policies standards procedures and guidelines aligned to ISO 22301 / NIST / FFIEC and other leading frameworks; ensure compliance with internal requirements and external regulatory / stakeholder obligations /

Plan and execute risk assessments tabletop / simulation exercises (cyberattack IT outage vendor disruption emergency response) and synthesize results / AARs into actionable treatment plans; collaborate with Site Safety IT and other partners; ensure annual testing / review.

Partner with Third-Party Risk IT DR and other stakeholders to obtain and validate recovery capabilities (RTO / RPO / MTD) for vendors and internal applications integrate them into BIAs / risk posture / scenario planning and test against business recovery objectives.

Oversee and administer the BCMS vendor platform supporting BIAs BRPs ERPs and AARs manage workflows configurations releases / enhancements data quality and training; provide user support and quick reference guides.

Maintain the BC document repository and portal; ensure artifacts are current accessible and version controlled.

Apply a thorough understanding how IT outages are managed via the ITIL framework (and their interfaces to Problem / Change / Major Incident) to integrate BC processes into the broader IT / operations landscape.

Continuously improve the BCM program through the use of emerging technologies (e.g. AI analytics) piloting predictive risk modeling and other innovations with IT / data science / vendor partners.

Monitors BC specialists project and program deliverables to ensure accuracy timely completion and completeness.

Promotes the development of a professional goal-oriented business perspective among department staff through words deeds and mentoring.

Track program metrics and executive level reporting to leadership (e.g. BIA coverage and currency plan maintenance exercise completion corrective action closure third-party recovery data completeness audit / regulatory results).

Operational / Technical Execution

Analyze recovery metric gaps for IT applications and vendor products / services; validate and reconcile RTO / RPO / MTD against business requirements; drive remediation with application owners infrastructure and vendors.

Develop maintain and coordinate Business Continuity plans : Business Resumption Plans (BRPs) Emergency Response Plans (ERPs); provide oversight for Disaster Recovery Plans (DR) IT Contingency Plans and System Recovery Plans to ensure traceability to business requirements.

Maintain oversight of the Crisis Communication Plan; align notification escalation and approval paths; coordinate mass notification and desktop alerting tools and periodic communication tests.

Demonstrate a thorough understanding of Emergency Response Plans and procedures. Experience working with Site Safety leaders to ensure Emergency Response Plans are tested and reviewed annually.

Demonstrate a thorough understanding of ITIL Incident Management and its interfaces with Problem Change and Major Incident processes; ensure BC processes integrate effectively with ITIL workflows.

Plan facilitate and document tabletop and simulation exerciseswith emphasis on communication strategiescovering cyberattacks IT application outages and vendor product / service disruptions; capture AARs and drive issue remediation through to closure.

Coordinate with IT and Disaster Recovery to validate recovery strategies and testing (e.g. technical DR tests failover / failback) ensuring that results meet business recovery objectives.

Administer and support BCMS platform configurations releases and enhancements; author and deliver role-based training and quick reference guides for business users and plan owners.

Maintain a current inventory of critical business processes applications locations teams upstream / downstream dependencies and third parties within the BCMS.

Coordinate and maintain the BC document repository and portal presence; ensure artifacts are current accessible and version controlled.

Leveraging AI technologies for BCM program improvement

Demonstrated ability to identify evaluate and implement artificial intelligence (AI) solutions to enhance BCM program effectiveness efficiency and automation.

Proactively leverage AI-driven tools and analytics to improve business impact analysis risk assessment incident response and recovery planning processes.

Stay current with emerging AI technologies and best practices relevant to business continuity and operational resilience recommending and integrating innovative solutions where appropriate.

Collaborate with IT data science and vendor partners to pilot and scale AI applications that support predictive risk modeling scenario analysis and continuous program improvement.

Champion the integration of AI capabilities into BCM workflows to enable faster decision-making and improved resilience outcomes.

Governance Risk and Compliance

Ensure program alignment with applicable regulations and industry guidance (e.g. ISO 22301 NIST SP 800-34 FFIEC Business Continuity Management).

Support internal / external audits and regulatory examinations; prepare evidence address findings with action plans and monitor timely remediation.

Establish mechanisms for continuous improvement including BCM program maturity assessments and lessons learned integration.

EDUCATION & CERTIFICATIONS :

DRII certification required : Certified Business Continuity Professional (CBCP) or Master Business Continuity Professional (MBCP) in good standing.

Bachelors degree in business information systems risk management or a related field; or equivalent practical experience.

Knowledge of ITIL v4 Foundation.

EXPERIENCE :

Eight (8) years of progressively responsible experience in Business Continuity / Operations Resilience / Disaster Recovery / Risk Management.

Three (3) years of direct leadership experience managing BC / DR specialists program workstreams emergency response plans and activities.

Proven experience developing and maintaining BC / DR plans for various threat scenarios (e.g. cyberattacks natural disasters supply chain disruptions).

Conducting Business Impact Analyses (BIAs) and risk assessments to identify critical functions and recovery time objectives.

Planning and executing tabletop exercises to validate business continuity plans.

Documenting and implementing improvements based on After-Action Reports (AARs).

Collaborating with IT operations and third-party vendors to integrate continuity strategies across the organization.

Delivering training programs to staff on emergency roles and responsibilities.

Promoting a culture of preparedness and resilience.

Familiarity with ISO 22301 NIST FFIEC and other continuity frameworks.

Staying current with industry regulations and best practices.

Preparing reports for senior leadership on resilience posture test results and risk exposure.

Advanced knowledge of business continuity planning disaster recovery coordination emergency response crisis communications and risk assessment methodologies.

Hands-on experience with a third-party BCMS platform vendor supporting BIAs plan management AARs and reporting.

Practical experience with mass notification / desktop alerting tools (e.g. Everbridge Alertus).

Proficiency with Microsoft Office (Word Excel PowerPoint) and data visualization / reporting tools. PowerBI experience a plus.

COMPETENCIES SKILLS / KNOWLEDGE / ABILITIES :

Excellent communication (written / verbal) presentation and stakeholder management skills.

Proven leadership coaching and team-building capabilities.

Strong analytical and problem-solving skills; attention to detail with the ability to see the big picture.

Ability to adapt to changing circumstances manage multiple tasks and conflicting priorities and meet deadlines.

Calm and composed under pressure; able to make sound and timely decisions during incidents.

High degree of collaboration and influencing skills across technical and non-technical teams.

Strong facilitation skills for workshops BIAs risk reviews and tabletop exercises.

Self-starter who demonstrates ownership and accountability with minimal supervision.

• Pay Range for this role-$140000-$180000

Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K / student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performance-based incentive pay short- and long-term disability and a robust wellness program. Click here to learn more about our benefits : LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion / creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military / veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or .

Nelnet is a Drug Free and Tobacco Free Workplace.

Required Experience :

Manager

Key Skills

Corporate Relationship,Business Administration,Agriculture,End User Support,BI

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 140000 - 180000