Resource Hub Manager

Description:

Full-Time, $70,000-90,000 annualized salary, Exempt, Hybrid (4 days a week in person), Full benefits from Day 1

Organization Overview

Breaktime (www.breaktime.org) is a 501(c)(3) non-profit working to break the cycle of young adult homelessness by equipping young adults with the job and financial security they need to establish housing security. Our vision is a world without young adult homelessness. By providing employment, wraparound services, and financial support, Breaktime ensures that every young person has the tools they need to achieve job, financial, and long-term housing security.

Breaktime prides itself on our supportive, flexible, and rewarding work environment. We offer valuable benefits such as unlimited paid time off, Summer Fridays, 401k matching, 100% employer-paid health, dental, and vision insurance, Flexible Savings Accounts, and flexible hybrid work. Breaktime is rapidly expanding as an organization, and we believe there are significant opportunities for advancement.

Roles and Responsibilities

Overview: Breaktime has officially launched the Resource Hub! The Hub offers essential services, including laundry, showers, and access to the Breaktime Store. The Resource Hub Manager oversees the day-to-day operations of The Hub at 63 Franklin Street.

This hybrid role (4 days a week in person) is responsible for ensuring the Hub is welcoming, safe, and effective for young adults accessing services, while coordinating staffing, volunteers, and partnerships that keep the space running smoothly. The Resource Hub Manager connects Hub activity to Breaktime’s broader mission and programs.

Responsibilities:

Operations & Coordination:

• Ensure the Resource Hub operates each day reliably by coordinating schedules, services, and on-site logistics, ensuring young adults have consistent access to laundry, showers, and the Breaktime Store.
• Work closely with the Community Outreach Director to create and refine standard operating procedures that strengthen operations in the Resource Hub for young adults and other teams.
• Manage staffing and coverage plans for the Hub, including front desk, volunteers, and events.
• Coordinate partner and volunteer donation deliveries.
• Collaborate with Operations staff to ensure the space is clean, safe, and well-maintained, including submitting and tracking facilities requests.
• Co-create annual budget and track monthly reconciliations.
• Manage data collection, audits, and analysis, utilizing insights from young adults, staff, and Hub usage trends to pilot and improve processes, services, and policies.

Steward Partnerships and Support for the Resource Hub:

• Cultivate strategic partnerships that expand resources and enhance services offered through the Resource Hub.
• Partner with the Development team to build and maintain a reliable volunteer network that sustains the Resource Hub’s programs and services.
• Represent the Resource Hub in community spaces as needed, including partner meetings, site visits, or events, in collaboration with other Community Outreach team members.

Management & Supervision:

• Provide day-to-day supervision, coaching, and support to Resource Hub staff, interns, and volunteers.
• Set clear expectations and priorities, hold regular one-on-ones and huddles, and give timely feedback that supports performance and growth.
• Lead or coordinate training for Hub staff, interns, and volunteers on policies, systems, safety protocols, and Breaktime’s values.
• Model Breaktime’s leadership practices and values in daily interactions with young adults, colleagues, and partners.

Reports to: Director of Community Outreach

Supervises: Up to 2 direct reports

Requirements:

• At least 2–4 years of experience in youth work, homelessness services, community-based programs, or related fields.
• At least 2 years of experience supervising staff, interns, or volunteers, including giving feedback and supporting development.
• Experience working with young adults, people experiencing housing instability, or other marginalized communities.
• Demonstrated ability to manage daily operations or logistics for a program, site, or physical space.
• Strong interpersonal skills and the ability to build trust and rapport with young adults, staff, volunteers, and partners.
• Ability to maintain healthy boundaries, practice trauma-informed care, and navigate sensitive or confidential situations.
• Experience responding to conflict or crisis with calm, empathy, and appropriate use of de-escalation strategies.
• Comfort using technology and basic systems such as Google Workspace, scheduling tools, and simple databases or CRMs, with the ability to learn new tools quickly.
• Strong organizational skills and the ability to manage multiple priorities, track details, and follow through consistently.
• Commitment to Breaktime’s values, including young adults first, radical inclusion, and collaborative innovation, and a demonstrated ability to work effectively across lines of difference.
• Ability to work in person at the Resource Hub during operating hours, with occasional evenings or weekends for events or special programming.
• Ability to be on your feet for extended periods and occasionally lift and carry boxes or donations, for example, up to 25–30 pounds.
• Ability to travel reliably between program and partner sites (by public transit or other means) is required; a valid driver’s license and access to a vehicle are preferred.

Breaktime carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalization of the employment offer.

We value and welcome equivalent lived and professional experience. Research suggests that qualified women, marginalized identities, Black, Indigenous, and/or Persons of Color (BIPOC), may self-select out of opportunities if they don’t meet 100% of the job requirements. We believe in diversity and inclusivity at Breaktime, and encourage candidates from various backgrounds to apply if they believe they have the necessary skills to thrive in this role.

Breaktime champions radical inclusion. We strive to be an organization where everyone feels welcome, particularly those who are most often excluded and discriminated against. As an Equal Opportunity Employer, Breaktime does not discriminate in its employment decisions on the basis of housing status, race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity, gender expression, or any other basis that would be in violation of any applicable federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.