Office Manager

Job Description

Job Description

Max Retail is a cutting-edge technology platform enabling independent retailers and brands to sell their excess inventory online effortlessly. Our mission is to become the largest supply chain that holds no inventory, providing a seamless connection between supply and global demand. We empower our partners with the tools they need to thrive in an increasingly competitive market.

As Office Manager your primary responsibility will be to own in-house returns and inbound / outbound shipments, while spending the remainder of the day handling Support tickets, retailer inquiries, order approval / ship reminders, sales channel return inquiries and seller outreach regarding order incidents.

What You'll Do

Returns / Shipping :

• Return to sender- determine if eligible for re-ship / refund
• Postage issues reship, contact sellers about errors
• Inbound returns - Manage relisting absorbed returns or process for return to seller (external error)
• Sales from in-house seller account, 5-15 per day
• Returns to sellers, email with info on return, create return label, charge seller back for original payout (20-50 / wk)
• Mending absorbed returns - Sewing, spot removal, dry cleaner, repair damages, new images to relist
• USPS Lost in transit claim / USPS damage claims
• Manage package pickup and drop-off when necessary
• Test relisting items to increase sales by improving listings, photos / measurement

In-Office Tasks

Who You Are :

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.