Customer Service Representative - Accredo - Remote

Location : Remote Opportunity - Must live in Arizona, Florida, Indiana, Georgia, Pennsylvania, Texas, or Utah.

Summary : Are you passionate about assisting others and thrive in a dynamic virtual environment? Join our team at Accredo by Evernorth, a leading specialty pharmacy serving patients with complex health conditions. As a Customer Service Associate Representative, you'll play a crucial role in delivering exceptional patient care and support while representing Accredo with professionalism and empathy.

Key Responsibilities :

• Assist patients and prescribers through inbound / outbound phone calls or web support.
• Handle various inquiries including scheduling medication orders, order status updates, explaining patient benefits, resolving account issues, and billing inquiries.
• Serve as a liaison between patients and internal expert teams.
• Participate in extensive paid training to ensure proficiency in Accredo / Cigna systems and procedures.
• Maintain high call volume productivity, handling an average of 30-50 calls daily.
• Adhere to scheduled work hours and meet performance metrics.

Role Summary : Our Customer Service Associate Representatives are integral to our mission of elevating patient care. With a focus on empathy and attention to detail, you'll anticipate patient needs and provide solutions proactively. This role requires a commitment to excellence in customer service and the ability to thrive in a fast-paced virtual environment.

Qualifications :

Join Our Team : Embark on a rewarding career with Accredo by Evernorth, where your dedication to exceptional customer service will make a difference in the lives of patients. We offer comprehensive training, career development opportunities, and a supportive virtual environment. Apply now to be part of a team committed to transforming healthcare and improving patient outcomes.