Floor Manager

Leadership: Bring to life the Mission Ceviche values. Engage and inspire the management and line staff.

● Work with the General Manager to achieve operational goals.

● Model positive leadership behaviors for the team in order to foster a great workplace.

● Actively engage and contribute to the weekly manager meeting.

● Lead with an “If you see something, say something” approach to providing feedback to all team members.

● Actively participate in service and the day-to-day operations.

Guest Engagement: Ensure the Mission Ceviche team is actively engaging with guests, before, during and after

their experience.

● Is acutely aware of the atmosphere in the restaurant and works to constantly monitor and adjust it

throughout the day.

● Must actively work the floor to deliver on our Mission Ceviche service standards; 100% table touches are

non-negotiable at every service to create hospitality legends and cultivate regulars.

● Consistently execute food, beverage, service, and hospitality that aligns with the Mission Ceviche values.

● Lead the restaurant team to deliver a great guest experience in order to build lifelong repeat guests.

Business Acumen and Compliance: Operate smarter, play offense with sales, build trust with guests and investors.

● Is aware of and takes a proactive approach to managing prime costs with an eye on the daily, weekly,

monthly, and annual projections and budgets.

● Work with the General manager on correct staffing levels, schedules, and systems that allow the

restaurant to achieve excellence in operations while taking care of the bottom line.

● Lead the daily critical line checks and supports the BOH to deliver excellent service.

● Ensures that HR practices are consistent with Mission Ceviche values and compliant with all local, state,

and federal laws.

● Lead a best-in-class approach to cleanliness, safety, sanitation, and food safety.

● Exhibit mastery of all Mission Ceviche operational systems, including the ability to train and delegate to

direct reports.T

● Ensure that operational and training standards are consistently followed and executed.

● Lead the behavior that creates a safe and enriching workplace for all employees.

● Provide feedback and corrective action in order to hold hourly team members accountable to Mission

Ceviche values, goals, and standards.

● Exude excellence in hospitality for all employees and guests.

● Possess excellent strategic planning skills, with an emphasis on delivering, executing, and assessing action

plans; is a strategic thinker and multi-tasker.

● Effectively communicate in written and spoken English.

● Proactively communicate to General Manager

● Ability to adapt and lead change.

● Has strong analytical and organizational skills, as well the ability to define and effectively solve and deal

with a variety of changing situations under stress.

● Possess strong interpersonal skills and the ability to resolve conflicting interests with the goal of obtaining

cooperation.

● Possess a passion for exceptional hospitality, food, and beverages.

● Ability to thrive in a fast-paced, entrepreneurial environment.

● Self-driven, results-oriented, and possess a solid track-record of leading high-caliber, upscale restaurants.

● Well versed in restaurant industry specific labor laws.

● Proficient in a variety of technology systems, including Microsoft Office (Word, Excel, Outlook,

PowerPoint), Payroll, POS, and COGS Systems.

● Strong communication and organizational skills are essential, as well as the ability to effectively train,

coach, evaluate, and discipline employees.

● Must be able to work flexible work schedules, including nights, weekends, and holidays.

● May be required to lift, carry, push, or pull heavy objects up to 50 lbs.

● Ability to kneel, bend, stoop, ascend or descend stairs and be on feet for extended periods of time.

Relevant Experience, Skills, Knowledge & Ability

● 3 years in a leadership position overseeing a full-service restaurant

● Bachelor’s Degree preferred.

● NYC DOH certification required.