Customer Service Representative

Customer Service Representative

Location : East Hanover, NJ

Schedule : Full-Time, Temp-to-Hire

Pay : $17 / hr

About the Opportunity :

PrideStaff is working with a well-established logistics company in the East Hanover area that has been a leader in third-party delivery services for nearly 40 years. This entry-level role is a great opportunity for someone who enjoys working with customers, managing details, and supporting operational workflows. The position focuses on scheduling last-mile deliveries and entering or updating incoming freight orders, including EDI orders.

Key Responsibilities :

• Perform accurate data entry in internal systems (training provided, including Alpha system and remotely accessed customer platforms)
• Enter, update, and schedule customer orders in a timely manner
• Manage incoming phone calls
• Communicate professionally with customers via phone and email
• Handle inquiries related to merchandise delivery (receiving dates, scheduling, issues, and concerns)
• Manage shared inbox communications with customers and internal accounts
• Escalate unresolved issues to the designated Customer Service Manager for follow-up

Required Skills & Qualifications :

If you are looking to grow your skills in a supportive environment with long-term potential, we encourage you to apply!

Compensation / Pay Rate (Up to) : $17.00 - $17.00