Customer Operations Manager

A company is looking for a Manager, Customer Operations (Inbound Virtual Contact Center).

Key Responsibilities

Build and sustain a high-performance culture through goal setting, accountability, and performance tracking

Enhance agent performance via structured coaching, feedback, and recognition of high performance

Oversee daily operations of sales and service teams, ensuring alignment with strategic goals

Required Qualifications

2+ years of experience managing a team of inbound contact center agents in a high-volume environment

Proven ability to manage through team leads and hold them accountable for performance

Experience using data to identify issues and implement operational improvements

Track record of driving performance by managing inputs effectively

Comfortable working across onshore and offshore teams in a tech-forward setting