Operations Specialist - Collections (Remote)

Join Our Digital Bank Revolution

Join our mission to create a completely new, 100% digital bank that uses consumer feedback to truly meet customers' best interests. Jenius Bank, a division of SMBC MANUBANK, and a member of SMBC Group, is being built by a close-knit and fun-loving team of financial services professionals and technology experts who came together for the challenge of building a full-service digital bank from scratch. We're committed to doing it the right way for the customer and are growing rapidly. The anticipated salary range for this role is between $50,000.00 and $65,000.00. The specific salary offered to an applicant will be based on their individual qualification, experiences, and analysis of current compensation paid in their geography and the market for similar roles at time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC MANUBANK offers a competitive portfolio of benefits to its employees. Jenius Bank is strategically scaling up a portfolio of products and building extraordinary experiences. In 2023, we launched our first two products reaching $1 billion in deposits and over $700 million in loans, all before Jenius Bank's first anniversary. We don't plan to slow down, with ambitious growth plans and the capital necessary to execute a multi-year strategic plan. We have a start-up mindset paired with SMBC Group's 400 years of history. SMBC Group has more than 150 offices and 86,000 employees worldwide in nearly 40 countries and is committed to creating new business to better serve customers in the rapidly evolving digital environment. Join us on the journey that has caught the attention of the Banking Dive, and more to reinvent banking where smarter banking translates to a richer life.

Job Summary

Reporting to an Operations functional leader, this position will support the needs of the Banks Collection Operations functions. Currently supporting a rapidly growing portfolio of unsecured personal loans and growing into other lending products, the Collection Ops Specialist will help to perform manual data entry of key account data, expand and enhance our quality and control audits, gather business requirements and draft process flows and procedures.

Principal Duties And Responsibilities

• Accurate and timely data-entry of key account updates into the core banking system
• Interpret, build upon, and comply with company quality assurance standards
• Maintain complaint and non-conformance processing through records and tracking systems, including root-cause analysis and corrective actions
• Document quality assurance activities with internal reporting and audits
• Develop improved standards for production and design.
• Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables
• Assist operations by tracking, documenting, and reporting quality levels as well as KPIs
• Investigate reports of quality issues and ensure resolution in accordance with company guidelines and regulatory requirements
• Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers

Position Specifications

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com .