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Operations Specialist-US
Operations Specialist-USTSI Group • Phoenix, AZ, US
Operations Specialist-US

Operations Specialist-US

TSI Group • Phoenix, AZ, US
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  • [job_card.full_time]
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Job Description

TSI US Operations Specialist

I. Role Basics

  • Employment Type : Full-Time
  • Working Location： Pheonix Region, US (Desired Location)
  • Reports To : Senior Director, Regional Operations, North America
  • Salary Range : $ 60,000-80,000 USD (DOE)

II. Key Responsibilities：

Supply Chain & Inventory Management

  • Daily operations for core business systems, including SAP (Order Management), WMS (Warehouse Management System for inventory tracking), and FTZ (Free Trade Zone for import / export), ensuring seamless system functionality to support end-to-end supply chain workflows.
  • Procurement of raw materials, packaging supplies, and ingredients from both international and domestic suppliers—manage vendor relationships and ensure procurement processes align with company compliance standards and cost-efficiency goals.
  • Conduct daily monitoring of inventory levels and lead times : proactively identify risks of stockouts or overstocking, and implement corrective actions (e.g., adjusting purchase orders, coordinating expedited shipments) to maintain optimal inventory health.
  • Collaborate with vendors and suppliers to coordinate on-time deliveries; resolve delivery delays, quality discrepancies, or logistical issues promptly to minimize disruptions to production and order fulfillment.
  • Perform daily inventory reconciliation with TSI’s third-party facilities (ACB, InnoPack WCS, SLC) for raw materials and packaging components—validate inventory counts, investigate data inconsistencies, and ensure alignment between system records and physical stock.
  • Identify inefficiencies and bottlenecks in supply chain and inventory processes; contribute to process improvement initiatives (e.g., streamlining stock checks, optimizing order placement workflows) to enhance operational productivity and reduce waste.

    • Cross-Functional Collaboration

  • Work closely with TSI’s Business Development, Operations, and Project Management Teams to align critical priorities including order fulfillment timelines, customer service standards, and project-specific requirements—to drive consistent customer satisfaction and retention.
  • Provide dedicated support for Cross Border products including coordinating product sourcing, tracking shipment statuses, and communicating updates to stakeholders to ensure project milestones are met.
  • Prepare and distribute daily / weekly reports to Line Manager and Project Manager (Project Management Team) : summarize key performance metrics and highlight progress against goals, and flag pending issues or resource needs.

    • Required Qualifications

  • 5-8ys experience working with enterprise systems : SAP, FTZ, or WMS (Warehouse Management System).
  • Background in import / export operations—familiarity with customs regulations, international shipping workflows, and import / export documentation (e.g., commercial invoices, packing lists).
  • Exceptional attention to detail-ability to review complex data, process documentation, and system entries with precision to prevent errors that impact supply chain performance.
  • Strong resourcefulness and time management : prioritize competing tasks, allocate resources strategically, and deliver high-quality work within tight deadlines.
  • Outstanding verbal and written communication skills : collaborate effectively with cross-functional teams, vendors, and stakeholders;
  • Process-oriented mindset : understand the purpose and interdependencies of business workflows, identify risks of process deviations, and assess their potential impact on operations or customer outcomes.

    • Who We Are

  • Since 1996, TSI has been dedicated to improving health, lifestyle, and longevity for people everywhere. From humble beginnings as Ingredients supplier, we’ve grown into a global total solution partners with Innovative and optimized Ingredients, Contract Manufacturing for finish Dosage, and Tailored Script — all driven by science, discovery, and innovation.

    • 👉Watch our videos on YouTube Working at TSI and TSI Culture and see how you can help us shape the future of global health.

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