Chief Operations Officer

Responsibilities

Job Summary :

The Chief Operating Officer (COO) is responsible for the efficient and effective management of hospital operations, ensuring regulatory compliance and high-quality patient care. This role provides recommendations and guidance to management to support administrative and facility decisions, sets objectives, develops plans, staffs, and directs activities of assigned departments or areas of responsibility. The COO delivers professional-level planning, reporting, analysis, and consultation to advance organizational goals and objectives, ensuring consistency in treatment and policy application.

The COO oversees the functioning of assigned departments—which may include support services and / or clinical services—while monitoring and maintaining departmental budgets. This leader promotes Quality, Integrity, Safety, Service Excellence, Teamwork, Accountability, and Continuous Improvement across all departments and fosters a fair, open, and collaborative environment for all team members.

JOB RESPONSIBLITIES :

Operational Leadership

• Collaborate with the CEO to set and drive organizational vision, operations strategy, and staffing levels.
• Direct, coordinate, and oversee the day-to-day operations of the hospital.
• Oversee department leaders, providing guidance, coaching, and performance management.
• Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning.
• Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members thrive and organizational goals are met.
• Analyze internal operations, identify areas for improvement, facilitate teams to completion of work plans.

Regulatory Compliance & Environment of Care

Quality & Patient Experience

Financial & Resource Management

Strategic Planning & Growth

Risk Management & Safety

Performance Monitoring & Reporting

Stakeholder Engagement

Other Duties

Qualifications

EDUCATION / EXPERIENCE : Master’s degree in business administration or health related field, and 8 years of experience in health care leadership.

KNOWLEDGE / SKILLS / ABILITIES :

MINIMUM REQUIREMENTS OF THE POSITON :

GENERAL WORKING ENVIRONMENT : Working conditions for all employees are as follows, but not limited to a psychiatric hospital setting; some risk involved in the event of aggressive patient(s); work load may include day, evening, night, weekend and / or holiday shifts. The Clinical Therapist is occasionally exposed to toxic or caustic chemicals, blood borne pathogens, and loud noise levels.

Mental demands described herein are representative of those which must be met by an employee to successfully perform the essential functions of the job, but are not limited to the ability to remain calm in a stressful environment; and the emotional stability, physical stamina and agility to handle stress and respond quickly and effectively to emergency situations.

PHYSICAL REQUIREMENTS : Physical requirements include, but are not limited to the ability to communicate effectively with patients, their families, staff and others; the ability to effectively utilize communication equipment; the physical agility to mange patients (ambulatory, non-ambulatory and physically aggressive); the ability to read (i.e. patient charts, written communication, regulations, written policies and procedures, etc.); and the ability to write (i.e. manual charting, written communication, etc.).