Birthday Support Associate

Job Title : Birthday Support Associate

Pay Rate : $14.50 / hr

The Cincinnati Zoo & Botanical Garden is known for many things - our conservation efforts, our green initiatives, our friendly staff... but did you know that we have a strong set of core values that make us the best team around? We're more than coworkers... we're family. By building Collaborative Relationships , displaying Positivity & Energy , having Pride, Passion & a Sense of Ownership , supporting Accountability, Mutual Trust & Respect, and embracing Progressive Thinking , we have built a team of dedicated staff that focuses on our visitors, community & future. We look forward to having you join the team! Individuals should be friendly, articulate and possess a desire to create a welcoming environment for our clients. Strong customer service skills, organization skills, the ability to troubleshoot and resolve problems are essential. Candidates must be reliable and timely in attendance and have a flexible schedule. The ability to work in a fast- paced environment and independent without constant supervision is required.

Individuals should be friendly, articulate and possess a desire to create a welcoming environment for our clients. Strong customer service skills, organization skills, the ability to troubleshoot and resolve problems are essential. Candidates must be reliable and timely in attendance and have a flexible schedule. The ability to work in a fast- paced environment and independent without constant supervision is required.

Pay Rate : $14.50 / hr

Specific Duties & Responsibilities include, but are not limited to :

• Providing the best possible experience for all visitors via the phone and in person.
• Day of event point of contact between client and / or internal departments for birthday parties.
• Meet clients, review plan for the day, and advise necessary departments of any changes.
• Ensure details from the Banquet Event Order are fulfilled, including food delivery and room setup / teardown.
• Ensure animal encounters are confirmed with the Wild Encounters team for the day.
• Set signage in zoo guiding guests to their party.
• Be available to assist throughout the birthday party with any needs.
• Becoming familiar with all levels of birthday packages to provide the most tailored and beneficial information to our visitors and maximize their zoo visit(s).
• Create signage for birthdays taking place for the upcoming week.
• Sunday and / or Saturday daytime availability is required.

Key Details for this position :

Hours and Party Times :