AUTOMOTIVE SERVICE DISPATCHER

Job Description

Job Description

AUTOMOTIVE SERVICE DISPATCHER – LEXUS OF COOL SPRINGS

Salary : $39K + Commission | Full-Time | Premium Brand Environment

Are you a natural at keeping things running smoothly under pressure? Do you thrive in fast-paced environments where efficiency and precision are key? Lexus of Cool Springs is looking for a Service Dispatcher to become the communication hub between our service advisors and technicians - helping us deliver the exceptional service our customers expect from a luxury brand.

This is a fantastic opportunity to build a rewarding career in a high-performance, customer-focused dealership.

Compensation & Benefits :

Base salary : $39,000 + commission

Health and dental insurance

Paid vacation days

Paid Lexus training

Vehicle reimbursement program

IRA match program

Christmas Club program

Closed every Sunday and all major holidays

What You'll Do :

Create and manage an efficient dispatch schedule that matches repair orders with the right technicians based on skill level and availability

Monitor and prioritize comebacks to ensure prompt resolution

Ensure complete, clear, and timely repair order documentation (including complaint, cause, and correction)

Maintain an up-to-date repair log and track vehicle progress throughout the day

Communicate job status updates and time / cost changes to Service Advisors and customers

Support technicians and advisors to ensure timely and accurate work

Maintain a professional appearance and uphold company standards

Take initiative with additional duties as needed

What We're Looking For :

Strong organizational skills and attention to detail - you thrive in a structured, fast-moving environment

Ability to communicate clearly and respectfully with techs, advisors, and customers

A proactive, results-driven mindset with a passion for customer satisfaction

Quick learner - especially when it comes to Lexus parts and service knowledge

Committed to supporting the service team in achieving top-level performance

Why Lexus of Cool Springs?

You'll be part of a respected, customer-first dealership where your expertise and drive for efficiency help shape the service experience. This role is ideal for someone who loves solving problems, keeping things on track, and being an essential part of a high-performing team.

Ready to take the wheel in a key role with a premium brand? Apply today and become part of the Lexus of Cool Springs team!

All applicants must be at least 19 years old, and able to pass pre-employment testing which includes background checks, MVR, drug test, and valid driver's license for at least 3 years.

Job Posted by ApplicantPro