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System Admin - MacOs - igaming - Onsite in NJ (Fort Lee)
System Admin - MacOs - igaming - Onsite in NJ (Fort Lee)Pentasia • Fort Lee, NJ, United States
System Admin - MacOs - igaming - Onsite in NJ (Fort Lee)

System Admin - MacOs - igaming - Onsite in NJ (Fort Lee)

Pentasia • Fort Lee, NJ, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

My client is seeking a talented System Administrator to join a growing team in Fort Lee, New Jersey. If youre passionate about IT support, thrive in a fast-paced environment, and want to be part of the dynamic iGaming sector, we want to hear from you.

The System Admin is to provide timely and effective technical support to the team in the new office in New Jersey. The candidate will be responsible for diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. This role is key to maintaining operational excellence across all IT support services and ensuring a smooth and productive experience for internal users.

Responsibilities :

  • Provide first-line and second-line technical support for internal users via Jira Service Desk, in person, or through corporate messenger (Slack).
  • Diagnose and resolve issues related to hardware, software, peripherals, network access, and operating systems (mostly MacOS).
  • Configure and install laptops, desktop systems, printers, mobile devices, CCTV, ACS, meeting rooms and other IT equipment.
  • Maintain daily health of IT systems, including updates, patches, and performance checks.
  • Document incidents, resolutions, and knowledge base articles for internal use (Confluence).
  • Maintain inventory and lifecycle management of IT assets (Jira Assets).
  • Manage and troubleshoot Local Area Networks (LAN), Wi-Fi networks, and VPN access (Paloalto).
  • Assist with Onboarding and Offboarding (including providing IT-equipment, accesses, setting up systems, configure VPN, security software etc).
  • Set up workstations for new employees, including email, system access.
  • Assist with audio / video and conferencing equipment, including meeting room and media classes setups.
  • Ensure follow-up with users to confirm issue resolution and collect feedback.
  • Contribute to continuous improvement of support processes and user satisfaction.
  • Collaborate with other IT teams for escalation and cross-functional troubleshooting when needed.

Requirements :

  • Minimum 3 years of experience in a technical support or system administration role.
  • Proficiency with macOS systems (Windows will be a plus).
  • Ability to diagnose and resolve basic technical issues independently.
  • Strong knowledge of IT support tools and ticketing systems (e.g., Jira).
  • Excellent oral and written communication skills in English (Any others will be a plus).
  • Ability to manage multiple priorities in a fast-paced environment.
  • Service-oriented mindset with a focus on user experience and reliability.

    • Plus points for :

  • Experience working in a service desk environment with SLA-based response times.
  • Familiarity with MDM systems for managing Apple devices (e.g., Jamf).
  • Hands-on experience with MikroTik and Ubiquiti network devices.
  • Knowledge of CCTV and access control systems.
  • Experience supporting AV / meeting room equipment (Logitech, Crestron, etc.).
  • Basic scripting (PowerShell, Bash) or automation skills for desktop provisioning.
  • Understanding of ITIL or similar IT service management frameworks.

    • Why Join?

  • Be part of a fast-growing company in the exciting iGaming sector.
  • Opportunity to work with an international and diverse team.
  • Support career growth and continuous learning.
  • Competitive salary and benefits package.

    • Core Benefits :

  • Medical, Dental, and Vision Insurance
  • Life and Disability Insurance
  • 401(k) Retirement Savings Plan with company match
  • Generous Paid Time Off, including holidays and personal days
  • Annual and KPI-based Bonuses - performance-driven bonuses are available based on personal and company achievements

    • Additional Programs :

  • Employee Assistance Program (EAP)
  • Wellness initiatives and voluntary insurance options
  • Professional development and training opportunities

    • Office Perks :

  • Collaborative, team-oriented environment
  • Regular team-building activities and company events
  • Stocked snacks, coffee, and beverages
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    System Admin • Fort Lee, NJ, United States

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