Regional Fleet Specialist

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Position Summary

The Regional Fleet Specialist is responsible for driving accountability, promoting compliance with fleet policies, and ensuring timely resolution of exceptions through effective coordination and communication. This role also serves as a key escalation point for fleet-related service issues, partnering closely with field leaders, drivers, and regional contacts at the fleet management company (FMC).

Key Responsibilities

• Act as a primary escalation contact for fleet service concerns (e.g., fuel, maintenance, roadside assistance, registration), ensuring issues are routed appropriately to the FMC for resolution.
• Partner with regional FMC associates to monitor service delivery and follow up on outstanding or exception cases.
• Engage directly with field leaders and drivers to reinforce compliance with fleet policies and escalate non-compliance when necessary.
• Track and report on exception trends, identifying opportunities for process improvement and proactive intervention.
• Maintain and contribute to fleet knowledge resources to support education and awareness across the field.
• Drive SLAs / KPIs to operational excellence and customer satisfaction

Required Qualifications

Preferred Qualifications

Key Competencies

Location And Travel

HIRING SALARY RANGE : $67,900-84,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.