Customer Success Specialist

Customer Success Specialist

As a member of the Customer Success team, you will work directly with student-athletes, parents, club owners, directors, recruiting coordinators, and coaches to unlock the power of the SportsRecruits platform.

As a Customer Success Specialist, you'll serve as the first point of contact for phone, email, and live chat inquiries in order to help customers achieve their goals on the SportsRecruits platform. You will closely assist our Customer Success Management team in the on-boarding and implementation process for our club and high school customers. If you read this, write the word popcorn in your response when asked what sets you apart from other candidates. The candidate best fit for this position is an effective and positive communicator with strong attention to detail, a phenomenal teammate, and capable of breaking down complex challenges into simple solutions.

Responsibilities :

• Independently manage the daily workflow of onboarding new, and renewing existing users to the SportsRecruits platform
• Apply technical knowledge and creative problem-solving to find efficient solutions to customer issues
• Handle customer requests and raise issues to the appropriate team members
• Analyze data to find opportunities to improve the product, build internal efficiencies as well as to troubleshoot customer issues
• Serve as the voice of the customer and collect feedback to drive improvement in the product
• Contribute to and help maintain existing and new customer-facing resources

Requirements :

What we offer :

This is currently a remote position, but there is an option to work either full or part-time from our New York office. Once a year we have the company meet up in Florida to discuss the company goals for the year, have various speaks from the sports industry, and work with different departments in person. Whether our teammates feel most comfortable working remote or in the office, we're confident that we'll continue to foster a connected, supportive environment for all.