Operations Manager

About Vcheck

We started in 2012, in an era when due diligence was still largely manual, opaque, and inconsistent. Financial institutions needed reliable intelligence but faced a frustrating choice : slow, expensive boutique firms or fast, superficial automated checks. We saw an opportunity to bring the investigative rigor of boutique firms to scale through technology.

From our early days conducting background checks for commercial real estate lenders and private equity deals to building a best-in-class portfolio monitoring platform and what is arguably the industry's most advanced investigations platform, our vision remains unchanged : help businesses see clearly through complexity and make decisions with confidence.

Where We Are Today

Based in New York City with global operations spanning the US, Romania, India, and soon-to-be London25,000+ investigations annually across six continentsFive consecutive appearances on the Inc. 5000 list of fastest-growing companiesBacked by Sunstone Partners, a leading private equity firm supporting our next phase of growthTrusted by top-tier financial institutions, private equity firms, and Fortune 500 companies

Vcheck has a talented and collaborative team. While many of our team members come from backgrounds in compliance, law enforcement, journalism, or intelligence, many others have built successful careers here without prior investigative experience. What unites us is intellectual curiosity, attention to detail, and a commitment to getting it right.

We're building something different : a comprehensive portfolio risk management platform that operates with the rigor of a top-tier investigative shop and the efficiency of a modern technology company. If you're excited about that combination and ready to build learning programs that scale operational excellence, we'd love to hear from you.

About the job

At Vcheck, our mission is to help businesses make better decisions about the people and companies they work with. We believe that due diligence should be thorough, transparent, and human-driven. We empower organizations to understand risk deeply and act decisively, combining investigative expertise with cutting-edge technology to deliver intelligence that matters.

We're seeking an Operations Manager to serve as the operational backbone of our growing organization. In this role, you'll ensure seamless day-to-day execution while building the systems, processes, and infrastructure needed to scale. You'll work cross-functionally with our Investigations, Customer Success, Sales, and Technology teams to optimize workflows, maintain compliance, and drive continuous improvement across all operational functions.

This is a high-impact role for someone who thrives on bringing order to complexity, building scalable processes, and ensuring operational excellence in a fast-paced environment.

What you'll do as an Operations Manager at Vcheck

Operational Strategy & Process Excellence

Partner with the SVP of Operations and Department Heads to implement operational improvements and scale systems across the organization Build and maintain real-time capacity monitoring systems to ensure accurate resource allocation and prevent bottlenecks before they impact delivery timelines Design and implement KPI dashboards providing visibility into team capacity, SLA performance, quality metrics, and cost analysis Identify operational inefficiencies and implement process enhancements that support scalability Lead automation initiatives and SOP development to reduce manual touchpoints and improve consistency Establish and maintain centralized documentation systems with version control and accessibility standards

Workflow & Systems Management

Manage and monitor project workflows in Jira, ensuring timely status updates and accurate completion tracking Maintain data accuracy and synchronization between Jira, Salesforce, and other operational systems Manage operations provisioning and deprovisioning for all information services and platforms Implement secure systems for password management and access control, ensuring proper offboarding protocols when team members depart

Vendor & Compliance Management

Manage full vendor lifecycle : onboarding (individuals vs. entities, domestic vs. international), contract tracking, renewals, and annual rescreens Coordinate with international contractors and vendors across multiple time zones to ensure capacity coverage Own PI licensing compliance across multiple states (NY, CT, CA) with plans to expand to additional jurisdictions Manage bi-annual employee background rescreens including authorization forms and report distribution Respond to Client Due Diligence questionnaires related to Security & Compliance Participate in audits and quality assurance reviews to ensure adherence to company policies and industry regulations

Cross-Functional Coordination

Establish and maintain cross-functional communication protocols between Sales, CS, and Investigations teams Coordinate Client RFPs received from the sales team, facilitating internal department collaboration to win business Support client intake processes including RFP / RFI coordination and screening program setup Serve as an operational point of contact for TAT and capacity questions, ensuring consistent communication standards

How to be successful in this role

We're looking for someone who is passionate about joining a diverse team and is driven to achieve results through ownership, process optimization, and upstanding character. If this describes you, we encourage you to apply, even if you don't meet every requirement listed.

Experience and Expertise

Bachelor's degree in Business, Operations Management, or related field 3-5 years of experience in operations, preferably in financial services, financial technology, GRC, or professional services Strong proficiency in operational tools including Jira and Salesforce Demonstrated ability to build dashboards and reporting systems that provide real-time operational visibility Experience with vendor management, workflow optimization, and project management.  Lean Six Sigma certification (Green Belt or higher), PMP, or other operational excellence certifications preferred.

Technical and Analytical Skills

Strong analytical skills with the ability to identify patterns, bottlenecks, and opportunities for improvement Experience building automation workflows or working with operations / process automation tools Comfortable with data analysis and using metrics to drive decisions

Leadership and Collaboration

Excellent communication and stakeholder management abilities across all levels of the organization Proactive problem-solver who anticipates issues rather than reacting to them Comfort with ambiguity and ability to create structure in fast-moving environments Previous experience managing international vendor relationships and navigating cross-border operational complexity preferred

Physical Requirements

The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation :

While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard. Specific vision abilities required by this job include close vision requirements due to computer work.

What you can expect as a Vchecker

You will be joining a cutting-edge company, where you will tackle complex challenges and work with the very best in the industry. In addition, we offer :

Competitive compensation package, including performance bonus opportunityComprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones401(k) with 4% company matchFlexible vacation policy, encouraging you to take the time you needAnnual wellness allowance to support your health and well-beingQuarterly team events to keep us connected in a hybrid environmentProfessional development budgetHybrid work environment with NYC office accessA fun and collaborative work environment with a team of dedicated colleagues

Please be aware that Vcheck uses AI-powered note-taking, interview recording, and transcription tools to ensure accuracy and efficiency during our talent acquisition processes. By participating in the application and interview stages, you acknowledge and consent to the use of these technologies.

Vcheck is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, veteran status, or any other factor protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, transfer, leave of absence, compensation, benefits, and training.

Vcheck expressly prohibits discrimination and harassment of any kind based on race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

No matter what background you bring with you, if you are committed to excellence and good at what you do, we welcome you to apply to join us and encourage you to come as you are.

The pay range for this role is : 90,000 - 105,000 USD per year(New York, NY)

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