Senior End User Support Analyst

Job Title : Senior End User Computing Engineer

Work Location : New York, NY 10112 (4 days office)

Duration : 12+ Months

About the role :

The Enterprise Endpoint Engineering team is seeking a highly skilled Mac Engineer with deep MDM expertise (Jamf Pro and Microsoft Intune), Apple Business Manager experience, software troubleshooting skills, some development experience, and strong systems administration skills. The ideal candidate will be responsible for designing and implementing Mac lifecycle management, enforcing security policies, and ensuring seamless integration with enterprise tools while optimizing user experience.

Our Mac Engineers are addressing gaps and continually improving engineering services and the delivery of devices. They automate away manual processes to increase reliability and reduce operational costs. They will track down defects and come up with innovative solutions to improve reliability and availability.

Responsibilities :

• Architect, deploy, and manage macOS device management solutions using Jamf Pro and Microsoft Intune.
• Own the lifecycle management of macOS devices including provisioning, configuration, patching, and decommissioning.
• Develop and maintain automation scripts and policies to streamline device onboarding, updates, and compliance enforcement.
• Partner with security and compliance teams to enforce security baselines and implement best practices for endpoint protection.
• Lead troubleshooting efforts related to macOS hardware, software, and integration with enterprise tools.
• Provide mentorship and technical guidance to junior engineers and IT support teams.
• Monitor system performance, create documentation, and generate reports on compliance and inventory.
• Stay current with macOS updates, Apple enterprise technologies, and endpoint management trends.
• Assist with architecture design, implementation, and documenting processes & procedures required for projects and services related to macOS device management solutions
• Implement new systems, upgrades, and modifications (including planning, testing, coordinating, and scheduling)
• Monitor the production environment and ensure speedy resolution of issues, taking ownership of problem management activities
• Provide Tier 3 escalation support for escalated macOS-related incidents and troubleshooting
• Address gaps and continually improve engineering services and delivery of devices
• Ensure support documentation is produced, maintained and improved
• Automate manual processes to increase reliability and reduce operational costs
• Package, deploy, and manage software and updates
• Interface, collaborate, and coordinate efforts with vendors and other departments in the company inclusive of InfoSec and IT Operations
• Participate in audits and compliance activities by providing documentation and reports as needed
• Keep up to date with the latest macOS features, MDM capabilities, and enterprise endpoint management best practices

BASIC REQUIREMENTS :

Preferred Qualifications :