Escalation Response Specialist

A company is looking for an Escalation Response Specialist II.

Key Responsibilities

Provide timely resolutions to escalated issues from various communication channels

Maintain relationships between departments to ensure effective issue resolution

Support documentation, tracking, and resolution of complaints and inquiries

Required Qualifications, Training, and Education

High School diploma or GED required

1 - 2 years of related experience required

Vocational or technical education may be required in addition to work experience

Basic knowledge of products and services is beneficial

On-the-job training or continuous learning education may be necessary