Support Representative

Support Representative

Care Connection Team Multiple Locations

Location : Greenwood Village, CO (100% remoteplease see list of acceptable states below)

Type : Full Time

Department : Care Connection Team, Service

Experience : Experienced

Reports To : Director of Performance Delivery, Patient Experience

ClearChoice Dental Implant Centers are a national network of dental implant centers founded in 2005 to provide innovative dental implant care to patients across the United States. Driven by a collective desire to improve the lives of prospective patients, ClearChoice helps people reclaim their health, smile and confidence. Beyond restoring teeth, this is about people getting their lives back.

ClearChoice Management Services, LLC (CCMS) provides administrative practice management services to the ClearChoice network. We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and helping to transform their lives. When you join ClearChoice, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the Platform of Hope for those in need of our services. Come help us write the next chapter of our story!

Summary

Our Support Representatives serve as the first point of contact for all prospective patients in need of assistance and guidance with an upcoming appointment. Support Representatives speak daily to prospective patients on their way to reclaim their health, smile, and confidence. Support Representatives must be able to think critically to provide prospective patients with timely solutions to their needs and challenges. Support Representatives must be able to connect with others easily, build rapport and show discretion and patience. We are searching for individuals passionate about helping transform lives and demonstrate an ability to empathize and advocate for our prospective patients.

Responsibilities

• Serve as the first point of contact for prospective patients who have questions or need assistance with an upcoming appointment.
• Spend a majority of time on inbound phone calls from prospective patients in need of support.
• Make outbound phone calls to existing leads (no cold calling) who have expressed interest in our services.
• Work with prospective patients to schedule a free consultation and prepare them to come in for a successful consultation and evaluation.
• Show confidence and expertise overcoming objections.
• Ability to thoroughly explain our services to prospective patients.
• Listening empathetically to Prospective Patients needs and think critically to provide helpful solutions.
• Guide callers through troubleshooting and navigating the online paperwork and online appointments.
• Provide prospective patients with accurate driving directions to the location they are scheduled.
• Exhibit empathy, compassion, and conviction when speaking with prospective patients with the goal of helping to impact their lives for the better.
• Act as an ambassador to the ClearChoice Core Values at all times showing : Compassion, Conviction, Teamwork, Integrity, Trust, Impact, and Passion for Learning.

Qualifications

Remote Requirements

Benefits of Joining Our Team

Compensation and Benefits