Field Service Engineer

Job Description Summary

The Field Service Engineer will provide efficient and effective field support for BD Pyxis Dispensing products and accountable for independently providing customer service within a given territory in a timely manner, including, but not limited to installations, and limited cross repair, preventative maintenance, calibration, functional support for Sales and Implementation teams.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

The BD family is seeking responsible and committed people to join our team of professional Field Service Engineers for the support of the BD Medication Management solutions (MMS) automated dispensing segment.  The BD Pyxis brand combines proven technology with practical intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process. At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system.

Job Description :

The Field Service Engineer is a remote field-based position with travel to our customer locations within the assigned territory.

Ideal candidates will reside within a 30-mile radius of where the position is based.

5% overnight travel possible and a valid driver’s license is required.

Responsibilities :

Provide comprehensive remote and on-site technical support for BD Pyxis automated dispensing systems in healthcare facilities. Diagnose, service, and resolve hardware and software issues while maintaining ownership of work orders, documenting all activities, and escalating complex problems to leadership when necessary.

Implement and execute preventive maintenance programs for all BD Pyxis systems. Deliver efficient field services including installations, repairs, calibrations, and in-service training to healthcare customers in a timely manner according to support agreements.

Maintain accurate small parts inventory for service needs, following approved policies for inventory control. Properly secure and maintain company assets including service vehicle, specialized tools, and technical equipment in optimal working condition.

Provide detailed and timely documentation of all field activities, expenses, and time distribution. Maintain solid understanding of corporate procedures, service department policies, customer complaint handling protocols, and Medical Device Reporting requirements.

Commit to ongoing training and self-development to enhance product knowledge and technical skills. Attend management-approved training sessions with the goal of advancing to the next professional level within 2-3 years while demonstrating ability to work both independently and collaboratively in team environments.

Minimum Qualifications :

Provide 24 / 7 on-call technical support in a customer-facing environment, requiring excellent problem-solving abilities and responsiveness to urgent service requests at any hour.

Utilize advanced mechanical and computer skills to diagnose, troubleshoot, and repair complex equipment while effectively communicating technical information to customers and maintaining detailed service records.

Apply in-depth knowledge of computer electronics, Windows operating systems, and networking protocols to resolve technical issues, perform system updates, and ensure optimal equipment functionality.

Work independently with minimal supervision while adhering to established processes and methodologies, demonstrating strong time management skills and the ability to prioritize service calls effectively.

Meet physical requirements including ability to lift 70 pounds, maintain a valid driver's license in good standing, and provide proof of comprehensive immunizations (Hepatitis B, Influenza, MMR, Varicella, TB / PPD, Tdap, COVID-19) to ensure access to all customer facilities including healthcare settings.

Preferred Qualifications :

Associate Degree in Healthcare Technology or other technical field, or 3-5 years of related work experience, a plus

Prior military Bio-Med experience, a plus

Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus

Customer Support Certification, a plus

Prior Automated Teller Machine (ATM) experience, a plus

3-5 years of combination Hardware / Software / IT experience supporting both proprietary and standard applications, a plus

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and / or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https : / / bd.com / careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

#earlycareer

Required Skills

Optional Skills

Primary Work Location

USA CA - San Diego Bldg A&B

Additional Locations

USA CA - Milpitas 135, USA CA - Milpitas 155, USA CA - San Jose (Reagents), USA CA - San Jose - Montecito

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$23.80 - $36.80 USD Hourly