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Account Manager - Existing Clients
Account Manager - Existing ClientsUSA Cyber • Wichita, KS, USA
Account Manager - Existing Clients

Account Manager - Existing Clients

USA Cyber • Wichita, KS, USA
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About Us

We're a fast-growing Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) that helps businesses protect, manage, and optimize their IT environments. Our clients rely on us as their long-term IT and cybersecurity partner-helping them operate securely, efficiently, and with confidence.

We're looking for an Account Manager to join our client success team. This role is all about relationships-helping existing clients get the most value from their IT investments while identifying opportunities for growth and improvement.

What You'll Do

  • Serve as the main point of contact for a portfolio of existing clients.
  • Lead technology business reviews and strategy sessions to align IT and cybersecurity goals with client business priorities.
  • Build and maintain strong relationships with client executives, decision-makers, and internal technical teams.
  • Track client satisfaction, renewals, and service delivery performance.
  • Identify and present opportunities for clients to adopt new technologies , security solutions, or service enhancements.
  • Work closely with project, service, and cybersecurity teams to ensure client success.
  • Prepare client reports, budgets, and IT roadmaps.

What We're Looking For

  • 2 + years of experience in account management or client success ( preferably for a Business Service Provider , Managed Service Provider (MSP ) or Managed Security Service Provider (MSSP).
  • Solid understanding of IT infrastructure, cloud, and cybersecurity concepts (Microsoft 365, Azure, networking, backups, security stacks, etc.).
  • Strong communication , organization, and relationship-building skills.
  • Ability to manage multiple accounts and priorities with professionalism.

    • Why You'll Love Working Here

  • Competitive base salary + performance-based incentives.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Short and Long-Term Disability
  • Professional development and certification support.
  • Growth opportunities within a dynamic, client-focused MSP / MSSP team.
  • Supportive culture that values trust, accountability, and teamwork.

    • Job Posted by ApplicantPro

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