Talent.com
Front Desk Agent
Front Desk AgentHighgate Hotels • Bloomingdale, IL, US
[error_messages.no_longer_accepting]
Front Desk Agent

Front Desk Agent

Highgate Hotels • Bloomingdale, IL, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Front Office Agent

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.

Qualifications

  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
    • [job_alerts.create_a_job]

    Front Desk Agent • Bloomingdale, IL, US

    [internal_linking.related_jobs]
    Residence Inn Chicago Oak Brook - Front Desk Lead

    Residence Inn Chicago Oak Brook - Front Desk Lead

    Aimbridge Hospitality • Oak Brook, Illinois, United States, 60523
    [job_card.full_time]
    Residence Inn Chicago Oak Brook - Front Desk Lead.Front Desk Lead serves as a primary contact for questions and / or more complex projects or concerns pertaining to Front Desk Services, both for gues...[show_more]
    [last_updated.last_updated_variable_days]
    Director of Front Office

    Director of Front Office

    Marriott Hotels Resorts • Park City, Illinois, USA
    [job_card.full_time]
    Responsible for all front office functions and staff as well as security staff functions.Areas of responsibility include Bell Staff Switchboard Operations Guest Services / Front Desk Retail / Gift Shop...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Home or Office Call Center Agent

    Home or Office Call Center Agent

    Illinois Staffing • Naperville, IL, US
    [job_card.full_time]
    Home Or Office Call Center Agent.Are you a skilled communicator who thrives in dynamic environments? As a Home or Office Call Center Agent, you will play a vital role in connecting with customers, ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Hilton Garden Inn Chicago Oakbrook Terrace - Front Desk Agent

    Hilton Garden Inn Chicago Oakbrook Terrace - Front Desk Agent

    Aimbridge Hospitality • Oakbrook Terrace, Illinois, United States, 60181
    [job_card.full_time]
    Hilton Garden Inn Chicago Oakbrook Terrace - Front Desk Agent.Join Our Team as a Front Desk Agent!.The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smoo...[show_more]
    [last_updated.last_updated_30]
    Front Desk Agent Full Time (Harrah's Joliet)

    Front Desk Agent Full Time (Harrah's Joliet)

    Caesars Entertainment • Joliet, Illinois, USA
    [job_card.full_time] +1
    Hotel Front Desk Agents are responsible for assisting guests with all aspects of hotel billing addressing billing inquiries and providing general information. Additionally they are tasked with gener...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Full-Time Hotel Arista Front Desk AgentGreeter

    Full-Time Hotel Arista Front Desk AgentGreeter

    CityGate Hospitality • Naperville, Illinois, USA
    [job_card.full_time]
    If you strive to be The Best we want to hear from you! Apply today at.Must have valid drivers license.This is a dual role in which the chosen candidate will work with the Hotel Arista Front Office ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Real Estate Agent

    Real Estate Agent

    Weichert, Realtors • Park Ridge, Illinois, US
    [job_card.full_time]
    Job Description Are you a driven, customer-focused individual looking to build a successful career in real estate? Our local Weichert® franchised company is seeking enthusiastic Real Estate Agents ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Front Desk Agent- Fairfield / Towneplace Suites Schaumburg

    Front Desk Agent- Fairfield / Towneplace Suites Schaumburg

    Paycor Hospitality LLC • Schaumburg, IL, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]
    The Front Desk Agent plays a vital role in ensuring the highest level of visitor and guest satisfaction by delivering superior customer service. This position is responsible for efficiently checking...[show_more]
    [last_updated.last_updated_30]
    Front Desk Coordinator - Round Lake Beach, IL

    Front Desk Coordinator - Round Lake Beach, IL

    The Joint Chiropractic • Round Lake Beach, IL, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature?. Do you have a passion for health and wellness and ...[show_more]
    [last_updated.last_updated_30]
    CycleBar Front Desk Staff

    CycleBar Front Desk Staff

    CycleBar of United Fitness • Kildeer, IL, United States
    [job_card.full_time]
    We are currently seeking high energy, passion filled, and sales motivated individuals who are fitness minded and have a love for community, and our brand! We are a fast-growing Indoor Cycling Fran...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Home or Office Call Center Agent

    Home or Office Call Center Agent

    Rules Cube • Naperville, Illinois, USA
    [job_card.full_time]
    Are you a skilled communicator who thrives in dynamic environments As a Home or Office Call Center Agent you will play a vital role in connecting with customers addressing their needs and deliverin...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Transcon Desk Agent-Trucking

    Transcon Desk Agent-Trucking

    Expeditors • Bensenville, Illinois, USA
    [job_card.full_time]
    TRANSCON customers internally and externally are served from / in the managing branch; Perform invoicing and financial duties for Transcon with vision leadership energy professionalism and support in...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Full-Time Hotel Arista Front Desk Agent / Greeter

    Full-Time Hotel Arista Front Desk Agent / Greeter

    CityGate Hospitality • Naperville, IL, US
    [job_card.full_time]
    Hotel Arista Front Office Team Member.This is a dual role in which the chosen candidate will work with the Hotel Arista Front Office Team in multiple capacities, as both a Greeter and Front Desk Ag...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Front Desk Manager

    Front Desk Manager

    Westgate Resorts • Park City, Illinois, USA
    [job_card.full_time]
    Front Office department ensuring optimal financial service and procedural outcomes.This role involves fostering team member engagement enhancing guest satisfaction and driving financial performance...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Front Desk

    Front Desk

    Zenergy Cycling • Naperville, IL, United States
    [job_card.full_time]
    Our Front Desk Team Members create a warm, welcoming, and high-energy first impression for every rider.You'll handle check-ins, answer questions, support sales, and keep the studio running smoothly...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Seasonal Front Desk Agent

    Seasonal Front Desk Agent

    Marriott Hotels Resorts • Park City, Illinois, USA
    [job_card.full_time]
    Our jobs arent just about giving guests a smooth check-in and check-out.Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deli...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Front Desk Opener

    Front Desk Opener

    International Sports Sciences Association • North Chicago, IL, United States
    [job_card.full_time]
    We Empower the Fighting Spirit in You!.Competitive base salary plus bonus.Comprehensive health benefits : .Full coverage for medical, dental, and vision. Complimentary access to all our fitness center...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Front Desk / Sales Associate

    Front Desk / Sales Associate

    Pure Barre - South Barrington • Vernon Hills, IL, US
    [job_card.part_time]
    [filters_job_card.quick_apply]
    Pure Barre Vernon Hills is currently seeking a qualified Sales Representative / Front Desk Associate.The purpose of the Sales Representative is to assist the General Manager with new membership sales...[show_more]
    [last_updated.last_updated_30]