Endpoint Management Specialist

Posting Details

Posting Details

Posting Number

S14402P

Working Title

Endpoint Management Specialist

Department

Terry-Information Technology

About the University of Georgia

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https : / / www.uga.edu / ) . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

About the College / Unit / Department

College / Unit / Department website

Posting Type

External

Retirement Plan

TRS or ORP

Employment Type

Employee

Benefits Eligibility

Benefits Eligible

Full / Part time

Full Time

Work Schedule

Additional Schedule Information

Typically, Monday through Friday 8 : 00 am - 5 : 00 pm

Advertised Salary

$60,000 + commensurate with experience

Posting Date

11 / 17 / 2025

Open until filled

Yes

Closing Date

Proposed Starting Date

01 / 01 / 2026

Special Instructions to Applicants

Location of Vacancy

Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu ).

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https : / / www.usg.edu / policymanual / section8 / C224 / #p8.2.18_personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https : / / www.usg.edu / policymanual / section6 / C2653 .

Position Information

Classification Title

IT Support Professional II

FLSA

Exempt

FTE

1.00

Minimum Qualifications

Bachelor's degree in computer science or a related field, or equivalent and 2 years of professional experience

Preferred Qualifications

Position Summary

This position is responsible for endpoint management, troubleshooting, compliance auditing, and setting technology hardware standards for the Terry College of Business. This position reports to the IT manager for client and classroom services and will work with the entire OIT team to provide excellent customer service, resolve highly complex issues, design and implement large scale end user computing and classroom technology projects. This applicant will be resourceful in solving complex problems with unknown solutions. A problem-solving attitude is critical, with an ability to motivate direct reports, managers, peers, and student workers within the OIT organization. This position will work closely with Terry's Tier 1 and 2 teams, Executive Education Center's IT, and Infrastructure.

Knowledge, Skills, Abilities and / or Competencies

• Extensive knowledge and experience with Windows, Linux, and Mac Operating Systems, Microsoft's Entra ID, Intune, Defender, Active Directory, configuration and group policy, wired and wireless network technology and troubleshooting, standard applications utilized on these platforms including installation, functionality, and troubleshooting, standardization practices including computer imaging, software packaging and network distribution of software.
• Extensive knowledge of modern computing hardware and components such as offerings by Intel, AMD , Nvidia, and Apple.
• Understand computational requirements between software and hardware to offer appropriate solutions to clients.
• Extensive experience with endpoint management software such as Intune.
• Functional knowledge of endpoint security best practices and implementations to meet USG standards.
• Extensive knowledge of PowerShell, Graph API , and Intune Management Extension scripts.
• Functional knowledge of AV systems design, digital projectors, and web conferencing.
• Excellent interpersonal skills, written and verbal communications skills, critical thinking and problem-solving skills.

Physical Demands

Working in a normal office environment.

Is driving a responsibility of this position?

No

Is this a Position of Trust?

Yes

Does this position have operation, access, or control of financial resources?

No

Does this position require a P-Card?

No

Is having a P-Card an essential function of this position?

No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?

No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)

Yes

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website .

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website .

Duties / Responsibilities

Duties / Responsibilities

Support faculty, staff, and classroom IT support requests and resolution of new and unknown problems.

Percentage of time

40

Duties / Responsibilities

Responsible for functional success of endpoints regarding imaging, utility, and implementation in response to faculty, staff, and classroom IT demands.

Percentage of time

40

Duties / Responsibilities

Responsible for setting computational standards and strategic planning.

Percentage of time

20