Configuration Analyst (Remote)

Job Description

Job Description

Configuration Analyst - (Remote)

Location : Remote (Columbia, MO residents preferred)

Starting Rate : $33 hour

Shift : Monday-Friday | 8 : 00 AM - 4 : 30 PM CT (flexible scheduling available)

Dean's Professional Services is actively seeking an experienced Configuration Analyst to support Contact Center Operations within a large healthcare services organization. This fully remote, weekday role offers long-term stability, exposure to enterprise-level systems, and the opportunity to directly support healthcare access, compliance, and operational excellence.

This position plays a critical role in configuration management, system optimization, and cross-functional collaboration within Patient Contact Operations.

Responsibilities :

• Maintain and oversee the Configuration Management Database (CMDB), ensuring accuracy and compliance
• Track, identify, and control configuration items throughout their full lifecycle
• Develop, maintain, and enforce configuration management plans, policies, and procedures
• Conduct configuration audits, reviews, and monthly environment scans
• Manage version control for operational hardware and software configurations
• Collaborate with cross-functional teams to define, document, and implement configuration requirements
• Identify and resolve configuration-related discrepancies and system issues
• Apply technical and business process knowledge to recommend system and workflow optimizations
• Translate business requirements into detailed technical and program design documentation
• Manage small to mid-sized projects, including timelines, risks, status updates, and impact assessments
• Perform application database queries and generate data-driven reports for leadership
• Support leadership and stakeholders with configuration guidance and operational insights
• Stay current on industry trends, best practices, and emerging configuration technologies
• Adhere to organizational policies, compliance standards, and Code of Conduct
• Perform additional duties as assigned

Qualifications :

Why Join Us?

Dean's Professional Services is a national, award-winning staffing solutions firm. Since 1993, DPS has placed over 50,000 professionals nationwide by matching talent with opportunity - focusing on skill, experience, and culture fit.

Apply today at or call for more information.